At Foxtons, we understand that property management is about more than just transactions - it’s about trust, reliability, and delivering peace of mind. One of the most valuable services we offer our landlord clients is rent recovery, and we’re looking for someone who can confidently step into this vital role.
As a Rent Recovery specialist, you’ll be at the heart of our commitment to safeguarding our clients’ income. You’ll be the reassuring voice and the steady hand that ensures landlords feel supported, even when rent payments fall behind. Your work will involve navigating complex situations with empathy and precision, contacting tenants through every available channel to resolve issues and secure payment. You’ll also advise landlords with clarity and professionalism, keeping them informed every step of the way and, when necessary, representing Foxtons in court proceedings with confidence and expertise.
Core responsibilities of the role include:
- Be the first point of contact for tenants facing payment issues - listen, understand, and guide them toward resolution.
- Keep landlords informed with clarity and confidence, offering expert advice and timely updates.
- Represent Foxtons in court proceedings when necessary, standing as a knowledgeable and composed advocate.
- Master the legal landscape of rent arrears through our industry-leading training and become a go-to expert in your field.
We Offer:
- Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
- £24,000 per annum
- Equity, Diversity and Inclusivity networks with Foxtons-funded social events
- Unrivalled training and upskilling opportunities throughout your career
- One paid work day a year to volunteer for a charity of your choice
- Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
- Enhanced parental policies, including generous shared parental leave
- Pension scheme
- This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes one day per week working from home (once the initial induction period has passed).
About You
Our people have unparalleled expertise and the drive to make it happen – it's what sets Foxtons customer service apart. So, if you take pride in making sure everything runs smoothly, always on your game, always looking to make a difference, this is the career for you. You will need strong organisational skills, excellent attention to detail and the ability to problem-solve. You will be successful here if you can communicate well with a wide range of people over a variety of platforms.
No previous experience in the property industry is required; you will receive industry-leading training and ongoing development – it’s our speciality. Prior experience in a professional customer service environment is desirable but also not essential. What we’re really looking for is a special kind of mindset and a burning ambition to succeed at Foxtons. Turn up with that, and we promise to provide all you need to excel.
About Us
As the UK’s number 1 lettings agency,* our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.
Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.
* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
