Main duties of the job You will be a front-line operational manager and leader with a style that reflects our five key values and principles. This role requires you to take operational responsibility for our GP practice in Bradford and support the administrative functions of our wraparound services. You will drive and connect all elements of the service, developing operational and strategic partnerships across the organisation and sector. You will manage the service and the team, motivate and lead in an inspiring way, and ensure we deliver excellent care for homeless and disadvantaged groups across Bradford.
Job description This is a senior role within the organisation. You will work to implement solutions that improve the day-to-day working environment, bringing all members of the team together. You will ensure colleagues are supported to perform at their best and, in turn, deliver the highest level of service to our patientswho deserve nothing less. At Bevan, we believe safeguarding is everyones responsibility, and you will be required to address any safeguarding concerns appropriately, in line with your role and training.
You will lead an innovative first point-of-contact team that enables patients to access the services they need as quickly as possible. You will understand how to remove barriers to access and utilise the range of skills within the team to offer both clinical and non-clinical solutions. Key Responsibilities Work alongside the People team to: Attract, support, and retain a team committed to our vision for patients. Train, support, and manage staff across sites to deliver the best service, enabling patient access and removing barriers.
Implement policies and procedures that promote staff wellness, positively impacting service quality. Contribute to our Grow Our Own strategy, supporting staff development and helping patients into employment. Work alongside the Finance team to: Ensure staffing levels and deployment balance patient care and budgets, including locum cover. Oversee monthly management accounts with finance colleagues to ensure resources are adequate and deployed effectively.
Work alongside the Estates and Operations Manager to: Ensure colleague and patient health and safety is always paramount. Maintain trauma-informed spaces so patients and colleagues feel welcome and safe. Allocate and maintain spaces in line with CQC regulations. Achieve and maintain outstanding practices in relation to CQC requirements.
Identify and address risk. Support the development, review, and implementation of business continuity plans. Work alongside our Service, Performance and Improvement Lead to: Adopt a strategic approach to service development and management. Develop and implement systems and processes to improve delivery.
Address patient concerns or complaints constructively and help us learn. Find innovative ways to support access. Work alongside our Data and Quality team to: Support data collection and analysis to evidence impact. Use data to inform practice and embed improvements.
Implement the latest IT and digital systems to improve data, access, service delivery, and patient outcomes. Work with our Clinical teams to: Oversee day-to-day operations of the practice to ensure efficient and effective service delivery. Manage staff, resources, and patient services to maintain high standards of care. Work alongside our Wellbeing team to: Improve patient access and experience.
Ensure patient voice is central to service design and delivery. Work within the Leadership team to: Support new developments, innovate, and lead revolutionary approaches to primary care access. It probably goes without saying, but Take ownership of your own learning and support others to do the same.
LNKD1_UKTJ
