Housing Officer
Coventry, West Midlands
The Organisation
Our client is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.
Our client’s mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.
Theyare now looking for a Housing Officer to join them on a full-time, permanent basis, working 37.5 hours per week.
Our Client’s Commitment to You
- Salary of £26,521 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is an incredible opportunity for a dedicated professional with experience working with asylum seekers or refugees and a strong grasp of homelessness legislation to contribute to the success of our client’s forward-thinking organisation.
You’ll discover a purpose-driven environment where your work will have a direct and lasting impact, helping to create brighter futures and stronger communities.
What’s more, you’ll have access to strong professional development opportunities and the support of an experienced team, enabling you to progress your career while continuing to grow personally.
What You’ll Be Doing
As a Housing Officer, you will provide vital housing support, helping tenants maintain their homes and successfully integrate into the community.
Working as part of the Housing and Income Team, you’ll play a key role in reducing voids, maximising rental income, and minimising arrears while ensuring vulnerable refugee tenants receive the support they need to thrive.
You’ll deliver a needs-led service that promotes wellbeing, personal growth, and independence, empowering individuals to reach their full potential.
Additionally, you will:
- Assist in assessing potential tenants and finding them accommodation
- Help to manage property rental income, including any service charges
- Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy
- Address complaints promptly and resolve where possible
- Help negotiate debt payments
What Our Client is Looking For
To be considered as a Housing Officer, you will need:
- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Knowledge of Homelessness Legislation, particularly the 2002 Homelessness Act
- The ability to work under pressure and manage emotionally sensitive situations
- Strong written and verbal communication skills, including the ability to work with service users who speak different languages
- Negotiation and problem-solving skills
- Excellent organisational and time management skills
- Empathy, integrity, and discretion when handling confidential information
- Proficiency in Microsoft Word, Excel, and Outlook
- A good standard of education commensurate with the role
The closing date for this role is 27th October 2025.
Other organisations may call this role Tenancy Support Officer, Refugee Support Worker, Housing Support Worker, Support Worker, Resettlement Officer, Housing Support Officer, or Resident Services Officer.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to take on this meaningful Housing Officer role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
