Job Title: Tenancy Officer (Housing / Temporary Accommodation)
Location: City Wide
Contract Type: Permanent
Salary: Grade E - £28,598 - £31,022 per annum
Hours: Full time, 37 hours per week, Monday – Friday between the hours of 8:00am - 18.00pm on a rota basis
Worker Type: Hybrid
Closing Date: 3rd October 2025 (midnight)
Join Nottingham City Council – Make a Difference in Housing and Tenancy Services
Are you looking for a housing officer job in Nottingham where you can make a real impact? Nottingham City Council is recruiting a Tenancy Officer (also known as Non-Secure Tenancy Officer) to support residents living in our temporary accommodation. This tenancy management role is ideal for those with experience in housing, tenancy support, or homelessness services.
Working at Nottingham City Council comes with great benefits: competitive pay, generous leave entitlement, a strong local government pension scheme, and the chance to be part of a supportive, inclusive, and progressive workplace.
If you’re motivated, compassionate, and committed to helping people move towards secure housing, we want to hear from you.
About the Role
You’ll play a key role in housing services and tenancy management by supporting residents in Nottingham City Council’s temporary accommodation. You will:
- Manage referrals of residents requiring emergency temporary housing.
- Welcome new residents, issue keys, and explain tenancy licence conditions.
- Assist residents with Housing Benefit claims and provide advice on managing rent and service charges.
- Monitor resident behaviour and take appropriate action, including enforcement where necessary.
- Liaise with Housing Solutions and partner agencies to ensure residents access support and prepare to move on to permanent housing.
- Ensure properties are maintained, equipped, and void rates kept to a minimum.
- Maintain accurate case records, attend meetings, and follow tenancy management procedures.
Who We’re Looking For
The ideal candidate will have:
- Previous experience of working in a housing environment and an ability to learn.
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
- An understanding of issues relating to homelessness.
- Working knowledge of Welfare Benefits.
- Good interpersonal skills and a proven ability to communicate effectively at all levels and to a range of customers, and the ability to develop and present written or verbal information in a clear and concise manner.
- Ability to be considerate but also firmly assist and direct people who may not be engaging or not adhering to their tenancy.
Why Work for Us?
At Nottingham City Council, we value inclusivity, collaboration, and commitment. With us, you’ll gain:
- The opportunity to make a real impact on the lives of Nottingham’s residents.
- Training and development in housing services and tenancy management.
- A supportive and rewarding team environment.
- Access to staff benefits including generous annual leave, a local government pension, and wellbeing support.
How to Apply
Please ensure your CV and supporting statement demonstrate how your skills and experience match the requirements above. We encourage early applications as the advert may close before the deadline.
- Closing date: 3rd October 2025 (midnight) - please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
- Interviews: 16th October 2025 - Please note this is subject to change
If you experience any technical issues with your application, please contact the Employee Service Centre at: https://emss.org.uk/support.
Take the next step in your housing career – apply today and join Nottingham City Council as a Non-Secure Tenancy Officer in Nottingham.
