Job Title: Senior Tenancy Officer
Location: City Wide
Contract Type: Permanent
Salary: Grade H - £40,777 - £44,075 per annum
Hours: Full time, 37 hours per week - Monday – Friday between the hours of 8:00am - 18.00pm on a rota basis
Worker Type: Hybrid
Closing Date: 3rd October 2025 (midnight)
Join Nottingham City Council – Lead Tenancy Services and Support Our Communities
Are you an experienced housing officer or tenancy manager looking to take the next step in your career? Nottingham City Council is recruiting a Senior Tenancy Officer (also know as - Senior Non-Secure Tenancy Officer) to lead our front-line tenancy services in temporary accommodation.
This is a rewarding opportunity to supervise staff, manage performance, and directly improve housing outcomes for vulnerable residents across Nottingham.
Working at Nottingham City Council comes with great benefits: competitive pay, generous leave entitlement, a highly regarded pension scheme, and the chance to be part of a supportive, inclusive and progressive workplace.
If you are motivated, collaborative and committed to supporting communities, we want to hear from you.
About the Role
You’ll play a key leadership role in Nottingham City Council’s temporary accommodation and tenancy management services. You will:
- Support the Temporary Accommodation Manager in overseeing the effective delivery of temporary housing services and play a key leadership role within the team.
- Supervise and support Non-Secure Tenancy Officers, allocating caseloads and monitoring performance.
- Maximise rental income by ensuring rent recovery procedures are followed and arrears managed effectively.
- Provide tenancy sustainment support, including enforcement and legal action when required.
- Develop and monitor performance indicators, produce reports and drive service improvements.
- Lead on staff training, recruitment support and regular performance reviews.
- Work with Housing Solutions and external partners to help residents move towards secure, permanent housing.
Who We’re Looking For
We welcome applications from experienced housing professionals with supervisory skills. The ideal candidate will bring:
- Previous experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
- Knowledge and experience of homelessness related issues including a working knowledge of welfare benefits.
- Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
- Knowledge and understanding of the legal and statutory framework relating to housing services and anti-social behaviour.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Knowledge of H&S requirements for residents living in temporary accommodation.
Why Work for Us?
At Nottingham City Council, we value leadership, inclusivity and innovation. With us, you’ll gain:
- A leadership role where you can shape tenancy services and make a real impact on residents’ lives.
- Ongoing training and development to support your career progression.
- A collaborative and supportive team environment.
- Access to staff benefits including generous annual leave, local government pension and wellbeing support.
How to Apply
Please ensure your CV and supporting statement demonstrate how your skills and experience match the requirements above. We encourage early applications as the advert may close before the deadline.
- Closing date: 3rd October 2025 (midnight)
- Interviews:13th October 2025 - Please note this is subject to change
If you experience any technical issues with your application, please contact the Employee Service Centre at: https://emss.org.uk/support.
Take the next step in your career – apply today and become a Senior Non-Secure Tenancy Officer with Nottingham City Council.
Keywords: Senior Housing Officer Nottingham, Temporary Accommodation Officer, Housing Officer jobs, Tenancy Management Officer, Homelessness Officer, Council housing jobs Nottingham, Social housing roles
