We’re looking for a highly motivated individual with an interest in homelessness and housing issues to join our busy Housing Options team. In this role, you’ll play a key part in helping to address rough sleeping in Norwich, working directly with those in need to provide sustainable housing solutions.
This is a rewarding opportunity to make a real difference in people’s lives while gaining valuable experience in a fast-paced and supportive environment.
This post, based at City Hall, is available on a fixed term contract until April 2026.
Job Description
We are seeking a housing assessment officer to carry out specific duties relating to the rapid assessment and reconnection of the high number of rough sleeper and homeless clients from other areas approaching this council for assistance.
Responsibilities
The post-holder will work within the Housing Act and Homelessness Reduction Act, providing a specialist frontline service to rough sleeper and homeless clients; sourcing accommodation, safeguarding, carrying out investigations under law to determine whether the council has a housing duty to the client and, where appropriate, reconnecting clients to accommodation in their local area. This is a challenging role assisting vulnerable clients in often difficult circumstances and applicants will need to be comfortable dealing with a complex client group.
Skills Required
We would like to hear from you if you would enjoy working with people to help them resolve their housing problems. You will need to be able to build positive action plans with complex individuals and be able to demonstrate a comprehensive understanding of need and risk in relation to rough sleeping. You must have excellent negotiation skills and the ability to deal sensitively with clients in difficult and often pressurised circumstances.
Key to success in this role is being able to work constructively and creatively to help clients address their housing issues. Training on relevant areas of housing and related law will be provided.
Educational Requirements
Applicants should be educated to a minimum A level standard.
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich
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The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit
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We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
