As a Digital Skills Advisor you will support Phoenix residents to gain basic digital skills and promote the Connected Together programme, our in-house digital device grant scheme. You will support low-income households to access low or no cost internet. This will require you to be flexible to the needs of residents and embed a culture of empowerment and participation. You will work with colleagues to ensure Phoenix delivers excellent customer service. You will liaise with local partners and support residents experiencing digital by default services. Your key duties will be to provide face-to-face support to local people seeking help in gaining basic digital skills at our main offices and in the area and, when necessary, in their home.
You should possess good verbal communication and negotiation skills and be proficient in the Microsoft Office suite and be email and internet confident and savvy.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day and believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
