Role Purpose
To support the Housing Register and Allocations service in delivering an effective and responsive service to Hillingdon residents with a housing need.
The post holder will be responsible for daily temporary accommodation placements and promote effective move-on to other permanent housing, including intermediate and social housing.
To post-holder will support case by case allocations of social housing and maintenance of the Housing Register and transfer list and assist with the resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources and ensuring agreed team plans and performance targets are delivered.
This will involve providing advice and guidance to individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case working.
- Job Description
- People Management
- No direct supervisory responsibility however may be requirement to assist in induction and training of peers and new employees.
- Customer Management
- To actively support the management of the service delivering a professional, responsive and individualised service to Hillingdon residents requiring housing advice and to explore and sign-post to housing options.
- To demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first.
- To provide holistic, informed and accurate housing advice which is right first time, to all approaches to the service.
- To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.
- QUALIFICATIONS
Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or relevant experience.
A good standard of education with English & Maths GCSE grade A-C or equivalent
- STATUTORY or ROLE SPECIFIC REQUIREMENTS
Ability to work flexibly to meet the needs of the service
Experience of working in a front facing team interviewing and assessing clients with a need for assistance.
Experience of case work and the application of case work management systems.
Experience of effective multi-disciplinary working.
Ability to have or acquire an excellent working knowledge of all elements of housing needs: housing advice, temporary accommodation, property allocation and choice based lettings.
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