Location: Hybrid - Eyre Street, Sheffield - this role is partly based at home, partly in the Sheffield offices.
Salary: Grade 3 - £31,133 per annum (pro rata for part time)
Contract: Maternity cover until end of July 2026
Hours – 30 per week - Working Pattern Tuesday-Friday but open to discussion if needed
Closing date: Thursday 26 June 2025 at 11:30pm
Do you have exceptional customer service and administrative experience? Are you dedicated to bringing about real change in tackling the housing emergency? Join Shelter as a Senior Administrator in our Telephone and Online Advice Services (TOAS) and help in our fight for home.
About The Role
You will be responsible for maintaining the back office functions and support service delivery. This will include managing relationships with local suppliers and contracts, system and process design, financial management, ensuring Health and Safety compliance and managing travel and accommodation bookings. You will line manage two administrators and also provide administrative support to the Head of Telephone and Online Advice Services. The role also involves extensive telephone contact with supplier and internal customers and meeting visitors to the office.
About You
You will have:
- Considerable experience in a client/customer service role and office administration
- Sound understanding of financial management, ideally including budgeting and forecasting
- Great customer service and communication skills
- Fast accurate keyboard skills and experience of using a range of IT tools to carry out your work, including case management systems and databases, Microsoft Office applications, internet and email etc.
- A working knowledge of Health and Safety legislation and risk assessments
- Management and negotiation skills
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About The Team
The TOAS team delivers housing advice to clients on the phone, web chat and advice content on Shelter’s website.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
How to Apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement using the STAR format with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each.
Please ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
