About us:
BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.
Our Night Service Team plays a vital role in providing compassionate, non-judgmental support to individuals who may not access traditional services. Led by the Night Service Team Leader, the team engages with people facing homelessness and addiction, offering immediate assistance, harm reduction strategies, and practical solutions to improve their well-being. With many team members bringing lived experience, we focus on empowering individuals, creating a safe space for group activities, and guiding them on their journey to recovery. The Night Service Team Leader is essential in ensuring the team operates effectively, supporting both staff and service users through leadership, outreach, and education.
Purpose of Role:
The Night Service Team Leader will manage and oversee the delivery of services for individuals who are homeless and experiencing addiction issues during the night. The role includes providing leadership and coordination for outreach workers, ensuring the safe, effective, and empathetic delivery of services. This involves managing the shift rota, supervising and guiding staff, and ensuring that all night activities are structured to meet the needs of service users, promoting their wellbeing, and offering support through group work, referrals, and harm reduction practices.
Key Responsibilities:
1. Team Leadership & Supervision:
◦ Lead and manage a team of outreach workers, ensuring that they are well-prepared and supported throughout their shifts. Provide ongoing guidance and motivation, and foster a collaborative and supportive environment.
◦ Coordinate the evening and night outreach work, including the management of van pick-up services for individuals who use drugs and are in need of assistance.
◦ Ensure the team operates in line with organisational values, maintaining high standards of care and professionalism.
◦ Conduct regular team meetings, debriefs, and one-to-one support to promote staff development and maintain wellbeing, offering regular feedback and coaching.
2. Rota & Shift Management:
◦ Develop, manage, and update the staff rota to ensure sufficient coverage for all shifts, especially during peak hours.
◦ Handle any shift changes or absences promptly to avoid disruption in services.
3. Service Delivery & Coordination:
◦ Coordinate the safe and effective delivery of outreach services, ensuring that individuals in need are safely transported and provided with necessary harm reduction support.
◦ Facilitate group activities that promote wellbeing, encourage personal development, and foster peer support. This includes leading group discussions, addiction recovery support sessions, and therapeutic activities that allow individuals to share experiences, gain coping skills, and support each other in their recovery journey.
◦ Offer guidance, support, and harm reduction strategies to individuals accessing services.
◦ Make appropriate referrals to daytime services and other external support networks to help individuals progress beyond immediate night-time support.
4. Record-Keeping & Reporting:
◦ Ensure accurate and timely documentation of all interactions with service users, including case notes, referrals, and incident reports.
◦ Regularly assess service users’ needs and provide detailed reports to senior management on service usage, outcomes, and any emerging trends.
5. Health, Safety, and Safeguarding:
◦ Ensure that all team members adhere to health and safety protocols, especially in emergency situations or high-risk scenarios.
◦ Monitor the safeguarding of all service users, responding swiftly and appropriately to any concerns or incidents of harm.
6. Collaboration & Partnership:
◦ Work closely with external organisations and agencies to build a network of support for service users.
◦ Develop and maintain relationships with local services such as shelters, detox centres, and emergency health services.
Person Specification:
Essential:
- Proven experience in leading or supervising a team, preferably in a social care, homelessness, or addiction setting.
- Knowledge of harm reduction practices, addiction issues, and homelessness.
- Ability to remain calm and effective in challenging or crisis situations.
- Experience in managing rotas and coordinating staff schedules.
- Excellent communication skills, both verbal and written.
- Empathy and understanding of the issues faced by individuals experiencing homelessness and addiction.
- Ability to deliver structured group activities and provide support in a non-judgmental, person-centred way.
- Ability to keep accurate records and report in a timely manner.
Desirable:
- Qualification in social care, addiction studies, or a related field.
- Experience in working with marginalised groups or in outreach services.
- First aid or other relevant certifications.
- Drivers licence required.
The Night Service Team Leader will take full responsibility for leading and managing the night service, ensuring all outreach activities are conducted efficiently, professionally, and safely. This includes but is not limited to overseeing the team’s rota, coordinating outreach workers to ensure timely and effective assistance for individuals experiencing homelessness or addiction issues, and ensuring that all services are provided in a harm-reducing, non-judgmental, and person-centred manner. The Team Leader must demonstrate strong leadership abilities, provide support to their team, ensure that appropriate referrals are made, and maintain a high standard of care that meets the needs of service users. Furthermore, the Team Leader will be responsible for ensuring the smooth operation of overnight services and making decisions in real-time to maintain the wellbeing and safety of both the service users and the tea
Job Type: Fixed term contract
Contract length: 12 months
Pay: £25.00 per hour
Schedule:
Application question(s):
- Do you have any experience facilitating group activities?
- Do you have any leadership experience?
Work Location: In person
