Engage Leeds is a city wide housing support consortium led by Gipsil. We are looking for a Hub Support Worker to join our small, friendly team to process and triage referrals to the service, offer initial / short-term advice and respond to stakeholder queries. The role is a mixture of office and home working, so you must be able to manage your time effectively and be able to use your own initiative. This is a fast paced role that requires excellent organisational skills as well as a great eye for detail. As we are the first point of contact to referrers and people with support needs, we are looking for someone who has an excellent telephone manner and is able to handle various queries and conversations with confidence and empathy.
The main responsibilities of the post include: -
- Overall, to support the delivery of the Engage Leeds city wide housing support service.
- To support the effective functioning of the Hub - the central point of access for referrals and assessments.
- To process and follow up referrals delegated by the Senior Hub Co-ordinator and Hub Team Leader – Supporting people to develop independence and have greater choice / control.
- To deliver triage interventions and signposting for people being referred and for referring agencies, with a particular focus on prevention and early intervention
- To undertake needs and risk assessments where appropriate to ensure safe practice in referral, triage and community based interventions.
- To support and advise regarding housing support issues, including welfare benefits, accommodation options and money advice.
- To work with Hub colleagues and the Operations Manager to meet referral and assessment target timeframes.
- To liaise with colleagues across Engage Leeds ensuring the provision of high quality and timely support and advice.
- To update and maintain accurate records within the Gateway case management system.
To apply for this role please visit Current Vacancies – GIPSIL to download an application pack. Applications should be emailed to hr@gipsil.org.uk before the closing deadline.
To arrange an informal conversation about this role please contact Terry Koivunen via email; terry.koivunen@engageleeds.org.uk
Please note that GIPSIL will not accept CV’s. No agencies.
Deadline for applications: Sunday 2nd March at midnight
Shortlisting Date: Monday 3rd March
Interview date: Friday 7th March
If you have not heard from within 5 days of the shortlisting date, unfortunately this means you have not been successful in reaching the interview stage this time. We thank you for your application
GIPSIL is committed to all aspects of safeguarding. We believe that all children and adults, who are at risk of harm, have the right to be protected from abuse. GIPSIL aims to ensure that all staff and voluntary workers who seek work at GIPSIL and who have access to children and adults are safe to do so.
GIPSILis a community based organisation providing housing, counselling, advice and support to young and vulnerable people at risk in Leeds.
