Hours: 37.5 hours per week (FTE). Part time/jobshare available: Minimum 15 hours per week.
Salary: £33,000 to £37,000 depending on experience. We can offer exceptional candidates a Team Leader role, salary £38, 000 to £40,000 – for details, please see the Job Description.
Contract: Fixed term two years contract with strong possibility of extension
Location: Hybrid (our offices in Feltham and Chiswick, outreach and home working)
Responsible to: Macmillan Welfare Benefits Team Leader (or Project Manager)
Closing date for applications: Sunday 23 March 2025 at midnight
Interviews: ongoing interviews until appointing

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 15,000 clients a year. We have an exciting new opportunity in partnership with Macmillan Cancer Support to provide welfare advice to support to people affected by cancer and those who care for them.

This post is funded by Macmillan Cancer Support and is aimed at assisting clients on the phone and in person from our offices and outreach venues including local hospitals.

Role Purpose

To provide welfare benefits advice, casework, and assistance in accessing other financial sources, to maximise the income of those living with cancer, their families and carers. This may include disability benefits and other sources of financial support such as grants and help with health and travel costs.

Training

Successful post holders who are new to cancer, will be provided with Macmillan specific welfare benefits community of practice and learning opportunities once in post.

Delivery locations

A key aspect of the project is to deliver an outreach service at the West Middlesex Hospital and at the Chelsea and Westminster Hospital, with regular sessions to be covered by the team of advisers. You will also see clients in person on appointment at our offices in Hounslow, while telephone advice and video appointments can be done working remotely.

Main responsibilities

To provide welfare benefits advice and casework support, to maximise the income of those living with cancer, their families, and carers.
Assist clients to challenge benefits decisions.
Assist clients to access other financial sources.
Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
Achieve good outcomes for clients by effectively helping them access benefits, grants, discretionary payments, schemes and discounts.
Maintain detailed electronic case records and other data for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Make internal referrals or signpost clients to other organisations as appropriate for specialist help with issues that fall outside the remit of the Macmillan service, including housing, debt, and employment.
Interview clients using sensitive listening and questioning skills so that clients feel able to explain their problem(s) and empower them to set their own priorities.
Collaborate with managers and colleagues to ensure the promotion, development and good working of the Macmillan project.

NB: Opportunity to work in a Lead role for the right candidate.

Please note: We are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled; therefore if you are interested please submit your application as early as possible.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

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