Wiltshire Veterans Team Leader – Full time – Salisbury & Devizes – Reference 114 – Alabáré Christian Care & Support, Salisbury and Devizes

Job Title:

Team Leader

Job Location:

See Contract

Accountable to:

Senior Service Manager

Hours of Work:

37.5 hours per week
Monday – Friday with flexibility to cover outside these days and
times to meet the needs of the service.

To supervise and co-ordinate the work of the Support pathway for veterans (Main
Supported Home, Move On Home & Outreach Befriending Service) to ensure compliance
with the requirements of the funder(s). In particular to act as the primary point of
contact/referral for the project(s), co-ordinating allocations and Support Plan reviews and
providing supervision for the support staff and volunteers to facilitate a co-ordinated
approach on a day-to-day basis.
Operational Duties: • On a day-to-day basis to oversee the performance of the homes acting as the main
point of contact for the team.
• Stay abreast of developments in best practice, legislative and other changes, and
integrate them into day-to-day work and the development of strategies and plans.
• When required, to chair team meetings, ensuring that minutes are taken and
disseminated and that there is regular attendance from all staff.
• To identify areas of training need and co-ordinate in-house training for the team or
signpost staff and volunteers to appropriate providers.
• To make recommendations to the Senior Service Manager about the best use of
resources.
• In line with ALABARÉ Values to coordinate resources and activities of staff
members to serve the needs of clients who are engaged within the service in order
to ensure a seamless, co-ordinated support.
• Track and monitor the support pathways of service users, including holding multi
agency case review meetings where appropriate.
• To produce verbal/written reports as directed by the Senior Service Manager.
• Facilitate and maintain positive working relationships with a range of agencies in the
area, ensuring a ‘joined up’ approach to support plans, to meet the needs of the
client group. Including applications to appropriate agencies and military charities for
spot funding of support or adaptions.
• With the Senior Service Manager, to market and raise awareness of the service to
veterans and the wider communities.
• With the Senior Service Manager facilitate opportunities for clients to participate in
shaping the delivery and development of the project and the Charity.
Supervisory and Management Duties: • To directly line manage staff and volunteers.

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With the Senior Service Manager, monitor staff performance, provide them with
appropriate supervision and support and ensure their continuing personal and
professional development.
To ensure that all external reporting requirements are accurately completed at the
appropriate time.
To work with the Senior Service Manager in the setting and monitoring of budgets
and appropriate annual performance targets, including collection of licence charges
and arrears management.
To ensure that the Team’s working practices meet with regulatory and best practice
requirements in accordance with ALABARÉ’S policies and procedures.
As directed by the Senior Service Manager participate in the strategic planning
process and contribute to the establishment of ALABARÉ’S business plan.

General Duties: • To carry a caseload.
• To oversee the collection of Accommodation charges, management of arrears and
liaison with Housing Benefit.
• To adopt a flexible and willing approach to any further duties not listed that may be
considered reasonable within the general area of activity.
Other: • To foster the Mission, Vision, Values and Christian ethos of ALABARÉ in a
responsible and positive way on all occasions.
• Work towards the outcomes outlined in the Charity’s Strategy for Growth and
Resilience 2025-30.
• We reserve the right to ask you from time to time to undertake any other reasonable
duties as required within this role.
• To adhere to the list of general duties contained within the staff handbook.
• To be committed to safeguarding children and young people and vulnerable adults
in line with ALABARÉ, Local Children’s Safeguarding Board and Adult Care
guidelines.
The purpose of this job description is to indicate the general level of responsibility and
standards expected of the post. The detailed duties may vary or develop over time
according to needs without changing the nature or level of responsibility of the post.
The job role as described will be reviewed from time to time and where necessary be
amended. This Job Description also forms the basis at the annual discussion of the
Charity’s Appraisal Programme.
Name…………………………………………………………..
Signed ………………………..……………………………….
Date……………………………………………………………

Alabaré Registered in England No. 2604011 Registered Charity No. 1006504
Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD

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Team Leader (HD16)

Essential – E
Desirable – D

How
determined

Knowledge
Understanding the needs of homeless
veterans.
Understanding of current thinking in good
practice in supporting people with complex
and challenge needs
Understanding of Health and Safety, Fire and
other statutory legislation
Be willing to embrace the Charities shared
values and actively promote them in service
delivery
IT literate

Form/Interview
E
Form/Interview
E
Interview
E
E

Interview
Form /Interview

E
Understanding of needs & risk assessment
and the support planning process
Knowledge of relevant legislation and quality
assurance standards
Experience
Ability to prioritise and to meet agreed
deadlines
An appropriate qualification or the willingness
to work towards – i.e. NVQ Level 3 or
equivalent
Experience of supported housing services,
including housing management
Experience developing and maintaining
successful working relationship with other
agencies both statutory and independent.
Articulate and motivational communicator
both orally and written
Ability to work on a flexible rota including
occasional evenings, weekends and bank
holidays. To be part of the ‘on call’ rota.
Experience of recruitment and selection of
staff
Experience of effective supervision, support
and development of staff
Full Driving Licence and access to a road
worthy vehicle
Qualities – E
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•
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3

E

Form /Interview
Interview

E
E

Form

E

Form/Interview

E

Form

D

Form/Interview

E

Form/Interview

E

Form/Interview

D

Interview

E

Interview

E

Form/Interview

Self-motivated, enthusiastic and able to work within professional
boundaries, including confidentiality
Commitment to enabling and empowering clients and staff
Ability to work under pressure
Commitment to non-discriminatory practice
Have a full driving licence and access to a reliable vehicle