Support Worker (Days) – Harmoni, Belfast

Are you passionate about making a real difference in people's lives? Harmoni is seeking a dedicated and compassionate Support Worker (Days) to join our team at the Utility Street Men's Hostel (low/medium risk) in Belfast. This is a fantastic opportunity to provide person-centred, trauma-informed support to single men experiencing homelessness.

Situated just off Donegall Road in Belfast, Utility Street Men’s Hostel provides temporary and supported accommodation for single men experiencing homelessness. The 59-bed hostel aims to support residents on their journey back to independent living within their own communities.

In this vital role, you will be a key part of a supportive team, working to promote safety, dignity, and independence for our residents. You'll help individuals on their journey back to independent living by developing support plans, managing risks, and offering practical assistance.

Key responsibilities include:

• Welcoming and supporting residents from admission through to their move-on accommodation.
• Developing and reviewing person-centred, outcome-focused support plans.
• Providing practical guidance on independent living skills like budgeting and healthy living.
• Working collaboratively with external agencies to coordinate support and advocate for residents.

If you have experience in a similar setting and a commitment to quality care, we want to hear from you!

About The Role

As a Support Worker at Harmoni, your day-to-day will be dynamic and deeply rewarding. You'll be the first point of contact for residents, providing not just practical support but also a listening ear and encouragement. You'll manage individualised support plans, help residents access health and housing services, and facilitate their journey towards independence.

What makes this role truly special is the chance to see the impact of your work. You'll be part of a close-knit, collaborative team dedicated to our values of dignity, respect, and learning. It's more than a job; it's an opportunity to empower individuals and help rebuild lives within a supportive and values-driven organisation.

Working hours are 37.5 per week on a rota basis, Monday to Sunday.

Note: this position is subject to an enhanced with barred list AccessNI check. Copies of the relevant policy on the recruitment of ex-offenders, handling and storage of disclosure information as well as the AccessNI code of practice are available on request. Please note that having a criminal record will not necessarily be a bar to obtaining a position with HarmonI.

Required Criteria

• GCSE English and Maths at grade C (or equivalent), or a commitment to undertake relevant training.
• Level 2 Qualification in Health and Social Care or equivalent, or a commitment to undertake relevant training.
• Strong, effective communication and IT skills.
• Ability to maintain accurate and confidential records.
• Ability to work in stressful and challenging situations, sometimes as a lone worker.
• Ability to prioritise workload, adapt to change and be self-motivated.
• Reliable, positive attitude, punctual and flexible.
• Demonstrate understanding of workplace values: Dignity & Respect, Learning & Reflection, Working Together, Commitment to Quality Care and Support.
• Good administrative and numerical skills.

Desired Criteria

• Level 3 Qualification in Health and Social Care or equivalent.
• Experience with trauma-informed care practices.
• A minimum of 6 months experience working within a hostel setting or supporting people with complex needs in a residential setting (paid or voluntary).
• Awareness of the legislative requirements for working with adults at risk of harm or in need of protection.

Skills Needed

Prioritisation, Problem Solving, Adaptability to Change, IT skills, Risk Assesment, Working Under Pressure, Teamwork, Communication, Numeracy and Literacy, Empathy, Paperwork and Record Keeping, Administrative skills, Experience working with vulnerable people

About The Company

Rooted in a rich heritage of dedicated service, Harmoni is a leading charity providing high-quality supported living and vital homelessness accommodation.

We operate dynamic projects designed around individual needs, including Strickland’s Care Village in Bangor and our 59-bed Utility Street Men’s Hostel in Belfast.

What makes us unique is our holistic approach. We don’t just offer shelter or basic care—we build trusted relationships, promote independence, and nurture long-term wellbeing.

As an expanding, values-driven organisation, our expertise spans complex care, crisis rehabilitation, and community support.

We are passionate about empowering people and constantly driving standards higher across the social care sector.

Company Culture

Working at Harmoni means being part of a warm, supportive family where teamwork and empathy guide everything we do.

We cultivate an inclusive, welcoming environment where every team member is valued, heard, and supported.

Collaboration is at our heart. We work closely as unified teams to solve challenges, celebrate progress, and advocate for the people we support.

We actively champion staff wellbeing, open communication, and mutual respect, ensuring you never feel isolated in your role.

Our culture is energetic, highly rewarding, and filled with shared purpose. You’ll find a compassionate team that lifts each other up while making a real impact.

Company Benefits

We care deeply about our staff and ensure your dedication is recognised with a rewarding benefits package.

We invest in your future, offering full induction training and support, public funded training for HSC Level 2 and 3 qualifications, continuous professional development, and structured pathways for career progression. Any training or meetings you attend outside of your normal working hours will be paid at your hourly rate.

To protect your personal health and work-life harmony, we offer flexible working arrangements, annual leave entitlements, dedicated employee wellbeing initiatives and occupational sick pay once you have passed probation.

You will become a member of the pension scheme and your NISCC registration fee (where applicable) will be paid, together with your enhanced Access NI checks.

Free parking is available at Strickland's Care Village with free limited parking available at Utility Street Men's Hostel.

At HarmonI, we ensure you have all the resources, appreciation, and backing you need to thrive both personally and professionally.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Flexible schedule, Employee discounts, Free parking, Referral bonus, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Service recognition increases to annual leave, Company Mileage & Expenses, Professional Subscriptions

Salary

£13.98 - £14.91 per hour