Support Worker – Look Ahead Care and Support, Bromley

Support Worker

We’re looking for a kind, organised and resilient Support Worker to join our Young People Social Care Service in Bromley.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing up to 30 days with length of service
• A generous pension – we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
• Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Anerley Station Road is young people’s service supports young care leavers aged between 16 and 21. We work with up to 9 young people at a time, providing a safe, supportive, and welcoming environment.
As a Support Worker, you’ll provide direct, day-to-day support to young people, helping them develop essential life skills, and build independence. You’ll assist with practical tasks such as budgeting, attending appointments, and maintaining a healthy routine. You will encourage participation in social, vocational and community activities, and help young people feel comfortable and confident in their environment.

You will work alongside the team to ensure each young person’s individual support plan is followed, recording progress, sharing updates, and promoting a positive, trauma-informed environment. Support Workers play a vital role in creating a friendly, inclusive atmosphere and are often the first point of contact for day-to-day support needs. You’ll also help young people.

The working pattern for this role includes; 8 hours per day. Weekend cover included.

What you’ll do:
• Building supportive, trusting relationships with customers
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Supporting key customers to set personalised goals in the form of a Support Plan
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Proactively manage risk and safety both in and outside of their physical living environment
• Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
• Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
• Involving customers in the design, development and delivery of the service
• Empowering customers to ensure they receive the service and benefits they are entitled to
• Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively.
• Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
• Adhering to all other Look Ahead’s policies and procedures
• Engaging in learning and development activity to increase knowledge and skills
• Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Values working collaboratively with young people to ensure the service truly meets their needs.
• Culturally aware and respectful of the different ways people make sense of their experiences and distress.
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Flexible and able to adapt to changing circumstances in a dynamic, diverse environment.
• Open to feedback and able to adapt to changing circumstances in a dynamic, diverse environment.
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Confident in completing regular paperwork and maintaining good organisation
• Is essentially customer–focused
• Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude
• Ability to cope positively with challenging and diverse behaviours

What you'll bring:
Essential:
• NVQ Level 3 or equivalent experience in the social care / charity sector / supported housing

Desirable
• Experience working with young people

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.