Support Services Manager – Stoll, London

Location: Fulham base; onsite across all Stoll Foundation offices

Contract Type: Permanent

Salary: £46,182 per year + benefits

Job type: Full-time [Monday to Friday – 9am to 5pm]

Responsible to: Head of Support & Tenant Engagement

Responsible for: 2 Team Leaders support services, 7 Community Support Officers, 2 Independent Living Workers

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to

delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country.

We are seeking an inspiring Support Services Manager to continue our innovative work with Veterans. This post will be based at our site in Fulham, leading a team of support workers who deliver person-centred support, promote independence and wellbeing as part of Stoll’s supported housing services.

The successful applicant will be passionate about providing a high-quality support service, getting the best outcomes possible, and will have the following experience and knowledge:

· Strong experience supporting vulnerable adults to live more independently.

· Proven experience managing, motivating and developing a team.

· A good understanding of safeguarding, risk and health & safety.

· Experience working with external agencies and building strong partnerships.

· The ability to monitor service quality, outcomes and performance.

· An understanding of the experiences and challenges faced by veterans and the wider ex-Service community.

Above all, you will be driven and motivated by the real and lasting positive impact that we have on the lives of Veterans enabling them to live as independently as possible.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

If you would like to work for us and have a passion for providing excellent support along with the experience needed for this role then we would like to hear from you. If you would like to apply, please email your CV and cover letter, outlining how you meet the person specification, to recruitment@stoll.org.uk.

Job Description/Person Specification is here.

Closing date for applications: 14th October 2026 at 5pm.

Fair Processing Notice

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.