Senior Anti-Social Behaviour Officer – Derby Homes, City-wide

Organisation: Derby Homes

Hours: 37 hours per week

Contract type: Permanent

Location: City-wide

Do you enjoy working in a busy, challenging, but rewarding environment?

We are seeking an experienced and motivated Senior Anti-Social Behaviour Officer to join the ASB Team at Derby Homes. This is an exciting opportunity to become part of a highly regarded specialist team that is committed to preventing and resolving anti-social behaviour across Derby.

You will play a key role in delivering a comprehensive and customer-focused service, managing a varied caseload of ASB complaints and working closely with residents, partner agencies, and other stakeholders to achieve positive outcomes. You will be joining an experienced team with a strong track record of delivering high-quality services and maintaining excellent levels of customer satisfaction.

About the Role

As a Senior ASB Officer, you will:
• Investigate and manage a wide range of anti-social behaviour cases.
• Work closely with residents, partner agencies, and legal representatives to resolve complex issues.
• Prepare case files and attend court or legal proceedings where required.
• Maintain accurate records and case management systems.
• Provide advice, support, and guidance to tenants and colleagues.
• Ensure cases are managed effectively and progressed within agreed timescales and service standards.

About You

To be successful in this role, you will need:

• The ability to work independently using your own initiative, as well as collaboratively as part of a team.
• Experience of working effectively within a multi-agency partnership environment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong IT skills and experience of maintaining accurate electronic records.
• The ability to prioritise and manage a demanding and varied workload while meeting deadlines.
• A sound understanding of relevant legislation, guidance, and best practice relating to anti-social behaviour and housing, including the Anti-social Behaviour, Crime and Policing Act 2014 and any subsequent legislation.
• Proven experience of investigating and resolving anti-social behaviour cases within a local authority, housing association, or similar environment.
• A minimum of five GCSEs at Grade C/Level 4-9 (or equivalent), including English and Mathematics. A relevant higher-level qualification would be advantageous.

If you have strong customer service skills, experience of resolving complex issues, and a passion for improving the lives of local residents, we would love to hear from you.

This role combines home working with office-based working from a Local Housing Office, together with regular visits across the city. The ability to work effectively in this hybrid environment is essential.

Who We Are

Derby Homes is an Arm’s Length Management Organisation (ALMO) Created in 2002 to manage and maintain the Council's housing. We manage and maintain approximately 12,500 properties in Derby, employing over 600 members of staff. The diverse workforce covers office based and mobile workers including housing management teams, specialist support workers and a repairs and maintenance team.

At Derby Homes, we're proud to deliver essential services that support our residents, communities and businesses. We also manage the Council's Housing Options, Homelessness and Derby Advice services.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. Our values shape how we work every day. We believe in great people, one team, we're bold in embracing change, Strong in delivering for our communities, and we care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby Homes

At Derby Homes, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits
• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance
• Annual leave, rising after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles

Learning and Development
• Mandatory training programme to enable employees to have the relevant skills to do their job safely.
• Development opportunities to aid career progression.

Health and Wellbeing
• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

At Derby Homes, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How To Apply

Please use the links below to download supporting information. Before you fill in the application form, please read the guidelines on filling in the application form

Remember to align your personal statement to the essential criteria in the Person Specification.

Job description

Person specification

To apply for this vacancy, please complete the online application form, using the “Apply online” link. The link can be found at the bottom of this advert.

Applying using your CV

We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to Jenni.hayes@derbyhomes.org

When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.

We also encourage you to complete the attached Equalities Form and return it to recruitment.team@derby.gov.uk . This is entirely optional and will not affect the outcome of your application.

The closing date for this vacancy is Sunday 29^th November 2026 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held on Tuesday 8^th December and Thursday 10^th December 2026 in person at Sussex Circus Housing Office, St Andrew’s View, Chaddesden, Derby, DE21 6YF.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference.  As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders. 

We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk. https://www.derby.gov.uk/signing-service/