Senior Administrator for Quality and Safety – Look Ahead Care and Support, Islington

Senior Administrator for Quality and Safety

We’re looking for a motivated, innovative and resilient Senior Administrator for Quality and Safety to join our Safeguarding & Quality Team located at our Head Office in Islington.

£26,975.00 - £35,000.00 per annum (Salary dependent on experience), working 35 hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
• Annual leave increasing up to 30 days with length of service
• A generous pension – we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
• Free DBS (take this out if BSW advert)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. We require a driven, hard-working, and determined individual who can work alongside central teams ensuring they are working effectively.

The post holder will provide practical, analytical and administrative support to the different functions within the customer experience directorate. This includes working closely with the Senior Health and Safety Manager to process relevant documentation, policies, and procedures.
The role will take responsibility for the administration and maintenance of the incident and investigation system (RIVO) and will liaise with the Safeguarding Manager on making sure all required actions are followed up. The role also will lead on the administration of the Quality Management System (QMS) and following up on any actions which follow Quality Audits across services. The role will also have responsibility for following up on non-conformance across the different systems, and produce regular reports with available data.

The working pattern for this role is Monday-Friday 9am-5pm

Application deadline is Monday 30th November with interviews on Monday 7th December online.

We will let you know if you have been successful in the shortlisting for an interview by 2nd December.

What you’ll do:
• Assist with the management of the Look Ahead Health & Safety risk register and annual action plan.
• Assist with occasional health and safety and quality audits to gain experience of operations in the field.
• Champion the Health & Safety and Safeguarding departments intranet page and document control
• Champion the RIVO system, ensuring incidents are reported correctly and manage the follow up actions.
• Identify internal themes, trends and good practice emerging from incidents, quality reports and health and safety alerts
• Manage the mailboxes across the teams, including H&S, Safeguarding and Quality, responding to any email queries and register this information for further investigation.
• Support the processes Look Ahead needs to meet its statutory obligations in all areas pertaining to health, safety, and welfare at work, including statutory training and reporting.
• Assist the Senior Health & Safety Manager in co-ordinating the administration and development of health & safety policies, systems of work and procedures.
• Analyse and collate the results of Quality visits across the organisation, monitoring the return of improvement plans and self audits.
• Asist with the coordination of Quality Checkers (current and former customers) attending Quality Audits
• Assist with the completion, review and monitoring of all risk assessments across the services.
• Assist with the coordination of a structured programme of health & safety training throughout Look Ahead and ensure training records are maintained.
• Assist with projects/events and campaigns as assigned by the Senior Health & Safety Manager or Safeguarding Manager
• Assist with the completion of Safeguarding and H&S investigations, such as taking minutes or seeking clarifications
• Assist with budget management activities where required, processing invoices and expenses in line with organisational procedures.
• Any other reasonable duties which may be required by management from time to time.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
• Strong administration skills such as organisation, detail orientated and focused.
• Self-driven, focused, results and quality oriented.
• Ability to analyse data and highlight trends and themes
• Team player, innovative with sound judgement and solutions driven.
• Able to approach work with positive energy and integrity.
• Proven ability to manage workload, foster self-motivation to achieve tight deadlines.
• Approachable and exhibits open behaviour
• Excellent communication both verbally and in written form
• Proficient in Excel, Spreadsheets, Microsoft Word 365, creating statistical data, Microsoft Teams

What you'll bring:
Essential
- Previous experience in a busy administrative role
- Excellent analytical and data processing skills
- Working to tight deadlines
- Attention to detail.
- Ability to work autonomously.
- Excel, Microsoft/Office 365, PowerPoint, CoPilot
- Flexibility of working from home and attending the office/sites when required

Desirable
- Working knowledge and or understanding of care and support services either through paid work, volunteering or lived experience.
- Experienced in creating or working with databases and writing reports based on available data
- Previous Health & Safety and or Safeguarding knowledge, experience, and qualifications
- Can confidently use PowerBI

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.