Scheme Manager – A2Dominion, Viscount Court

Job Introduction

Help people live independently in a place they call home. At A2Dominion, our retirement living communities are about more than housing. They're places where residents can feel safe, connected and supported to live independently. We're looking for a Scheme & Relief Scheme Manager to become a trusted presence within our communities, helping residents thrive while ensuring our schemes are safe, welcoming and well managed.

Based primarily at Viscount Court in Windsor, you'll spend part of your week supporting neighbouring retirement living schemes across Reading, Newbury and Thatcham (mileage will be paid). Every day will be different, combining resident wellbeing, community engagement, housing management and building safety responsibilities. For this role a full UK driving licence and access to a vehicle is essential.

An Enhanced DBS check is required for this role.

What you'll be doing
You'll build strong relationships with residents, their families and partner agencies, helping people maintain their independence while ensuring they have access to the support they need. You'll be a visible presence within the scheme, monitoring wellbeing, responding to safeguarding concerns and creating an environment where residents feel safe and valued..

Alongside this, you'll oversee the smooth day-to-day running of the schemes, carrying out health and safety and fire compliance checks, coordinating repairs, supporting tenancy sign-ups and move-outs, assisting with welfare benefit enquiries and helping residents access local services and activities. You'll also work closely with care providers, local authorities and health professionals to ensure residents receive joined-up support.

Please refer to the attached Role Profile for full details of the role and responsibilities.

What we're looking for
We're nterested in hearing from people who have experience supporting older or vulnerable people in housing, retirement living, supported housing, care, community or customer-focused environments. You'll be confident building relationships, managing competing priorities and working independently whilst maintaining accurate records and compliance standards.

You’ll also have:

• Experience working directly with customers and residents
• An understanding of safeguarding and resident wellbeing
• Confidence carrying out inspections and maintaining compliance records
• Strong communication skills and the ability to work with a range of internal and external partners
• Knowledge of welfare benefits (e.g. Housing Benefit and Universal Credit)
• Intermediate MS Office skills and willingness to learn new systems
• A full UK driving licence and access to a vehicle

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team at [email protected]

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate.