Scheme Manager

We are looking for a part-time, Scheme Manager who has a passion for delivering great services to our residents in Mayfield and Heathfield.

Responsibilities include: 

• Dealing with day to day enquires relating to the scheme 
• Monitoring the welfare of residents and contacting necessary agencies where appropriate
• Ensuring the general Health and Safety within the scheme and to carry out and document all Health and Safety checks
• Monitor the expenditure of the scheme budget, keeping within budgetary limitations
• Receiving and processing any repair works and monitoring their progress
• Liaising with outside agencies and suppliers 
• Managing any potential complaints (e.g. anti social behaviour cases)
• Monitoring cleaning, gardening and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard
• Responsible for management of void properties, ensuring that re-let targets are met

• Certificate in Supported Housing, Charted Institute of Housing or equivalent (preferred but not essential)
• Knowledge of Housing Benefit/Supporting People requirements and criteria
• A wide knowledge of health and social issues that may affect our residents
• At least two years Housing experience in a similar or related field (essential) 
• Ability to deal with challenging and emergency situations in a calm manner
• Excellent customer service and communication skills 
• GCSE level C (or equivalent qualification) in Maths and English (essential)
• The ability to drive with access to your own vehicle is essential due to the organisation being multi-site across Sussex within some rural areas

Hours of work are Monday to Friday (25 hours per week, 5 hours per day to approx. 8am — 1pm) 

Locations

• St. Thomas of Canterbury Court, Mayfield, East Sussex, TN20 6BQ (20 hours per week)
• Waldron Court, Heathfield, East Sussex, TN21 8NZ (5 hours per week)

Benefits

• 25 days' annual leave (excluding bank Holidays, pro rated for part-time staff)
• Contributory pensions scheme, with employer contributions
• Dedicated Employee Assistance Program (providing confidential support and advice)
• Refer a Friend bonus 
• Free onsite parking available at both schemes 

PLEASE NOTE THAT WE ARE NOT OFFERING SPONSORSHIP