Rent Administration Officer – Horton Housing Association, Central Services

Job Introduction

Horton Housing Association are currently recruiting for two Rents Administration Officers on a full time permanent contract. The annual salary is £25,590.00. Working hours are Monday to Friday (35 hours per week). Monday to Thursday you will be based at our Head Office in Bradford and Friday is home based working. You will be entitled to 6 week paid annual leave (plus bank holidays), have full access to our Employee Assistance Programme as well as free onsite parking.

Our Rent Administration Team strives to maximise rental income and minimise rent loss by maintaining accurate rent accounts. Working closely with the Finance Team, the Rent Administration team monitors Housing Benefit and other rental income, identifies and resolves account discrepancies, and supports the effective management of arrears, voids losses and bad debts. The team also acts as the first point of contact for colleagues across supported housing services, providing responsive support and account information to assist with the resolution of Housing Benefit and income-related issues affecting residents, helping to maintain accurate rent accounts and minimise rent loss.

Each Rent Administration Officer is responsible for a varied portfolio of homes across our supported housing services and geographical locations, taking ownership of account management and proactively resolving tenancy and rent related issues.

ESSENTIAL EXPERIENCE REQUIRED: 

• Experience of working in a similar role, preferably within a housing environment.
• Ability to build and maintain effective working relationships with a diverse range of people.
• Ability to prioritise workloads, manage competing demands and consistently meet deadlines.
• Proficiency in Microsoft Office applications, and the ability to work confidently with databases and electronic record keeping systems.
• Strong numerical and analytical skills, with excellent attention to detail 

DESIRABLE EXPERIENCE: 

• Experience of working with housing management systems or other software used to maintain customer, tenancy or rent account records.
• Experience of handling confidential and sensitive information in accordance with GDPR and organisational policies.
• Knowledge of Housing Benefit, Universal Credit, and other welfare benefit legislation.
• Experience of producing accurate reports and management information, identifying patterns, exceptions and issues requiring attention. 

In addition to the above, it is expected that you will: 

• Maintain professional boundaries and uphold organisational values.
• Contribute positively to a collaborative and supportive team culture.  
• Have a commitment to Equality, Diversity and Inclusion
• Be willing to undertake any further training required 
• Be able to work flexibly to meet the needs of the service/department.

Horton Housing is committed to safe and fair recruitment, safeguarding, and protecting the people that we support. Positions here at Horton require a fully completed application form with any gaps explored back to the age of 18, as well as a right to work check, two references and a DBS check to identify and reject applicants who are unsuitable to work with children or vulnerable adults.

Please be aware that Horton Housing Association is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Closing date for applications: 25th November 2026