Night Security Concierge – Homeless Hostels Bank Staff Newcastle – HHS Group, Newcastle Upon Tyne

Key Responsibilities Provide on-site Night Security coverage across the hostel, ensuring the safety of residents, staff, and visitors. Monitor entry and exit points, conduct regular patrols, and maintain accurate incident logs. Respond appropriately to emergencies, safeguarding concerns, and any challenging anti social behaviour that may arise during the night. Offer a supportive and empathetic approach when interacting with residents experiencing homelessness or crisis. Liaise with external agencies (e.g., police, emergency services) when required. Maintain a calm environment and uphold building security, confidentiality, and organisational policies.

About You We are looking for someone who: Has experience in a Night Security or frontline support role (homelessness, housing support, security, or similar desirable). Remains composed under pressure and can de-escalate difficult situations. Is confident working independently during night shifts. Has excellent communication skills and a compassionate, non-judgmental approach. Is reliable, punctual, and committed to helping vulnerable people stay safe. What We Offer Competitive salary and enhanced night-shift allowances Training in safeguarding, conflict management, and professional boundaries Employee wellbeing support Opportunities for progression within the organisation Apply Today If you are passionate about creating a safe and supportive environment for people experiencing homelessness and want to build a career in Night Security, we would love to hear from you. Licence/Certification: SIA Badge with the Standard DBS certificate (required)