Night Security Concierge

About the Role:

We have ongoing job opportunies for a Night Security Concierge to join our team with our clients homeless hostel in Tunbridge Wells Kent. The successful candidate will play a vital role in ensuring the safety and well-being of our residents during overnight hours.

Key Responsibilities:

• Resident Support:
• Provide a welcoming and supportive presence to residents throughout the night.
• Respond to resident needs and concerns promptly and effectively.
• Monitor and challenge anti-social behaviour to maintain a safe and peaceful environment for all residents.
• Assist residents with any immediate needs, such as accessing essential supplies.
• Security and Safety:
• Conduct regular security checks of the premises.
• Monitor CCTV footage and respond to any incidents.
• Maintain a safe and secure environment for all residents and staff.
• Implement emergency procedures as required.
• Light Cleaning Duties:
• Maintain general cleanliness of communal areas and the office.
• Assist with light cleaning tasks as required.
• Administrative Duties:
• Maintain accurate records of nightly events and incidents.
• Prepare daily reports for the day shift.

Essential Skills & Experience:

• Experience working with vulnerable adults, preferably within a homeless or supported housing setting.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in challenging situations.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Basic IT skills.
• DBS (Disclosure and Barring Service) check required.

Desirable Skills & Experience:

• First Aid and/or Mental Health First Aid training.
• Conflict resolution training.
• Experience of working with individuals with complex needs (e.g., substance misuse, mental health issues).
• Valid SIA Badge.

Shift Pattern:

• 22:00 - 08:00
• Shift work may include weekends and bank holidays.

Keywords: Night security, Night Concierge, night shifts, homeless hostels, Tunbridge Wells