The Opportunity:

We are seeking a dedicated and empathetic Housing Support Officer to provide crucial accommodation-based homeless clients. You will work with individuals who have often experienced significant challenges, including mental health issues, substance misuse, involvement with the criminal justice system, and long-term unemployment. Your primary goal will be to empower them to achieve independence and wellbeing.

Key Responsibilities:

Provide intensive housing-related support to single clients residing in temporary accommodation.
Build strong, trusting relationships with residents, fostering positive engagement with the service.
Develop person-centered support plans with clear, achievable outcomes in collaboration with residents, support agencies, and council colleagues (including Housing Options Officers).
Ensure the effective delivery of support, addressing individual needs and promoting independent living skills.
Liaise with a range of external agencies (e.g., mental health services, substance misuse teams, probation, benefits advisors) to coordinate comprehensive support.
Provide outreach support to former residents who have moved into independent accommodation to help them sustain their tenancies.
Maintain accurate and up-to-date records of support provided.
Contribute to a safe and positive living environment within temporary accommodation.
Work collaboratively within the Housing Services team and with other council departments.

What We're Looking For:

Demonstrable experience in a support role, ideally within a housing or homelessness setting.
A strong understanding of the issues faced by homeless individuals and those with complex needs.
Excellent communication and interpersonal skills, with the ability to build rapport with vulnerable people.
Empathy, patience, and a non-judgmental approach.
The ability to work independently and manage a caseload effectively.
Strong organisational and time management skills.
A commitment to empowering individuals and promoting their independence.
Ability to work cooperatively within a team and with external partners.
Understanding of and ability to demonstrate discretion towards people facing personal difficulties.

Desirable Skills/Experience:

Knowledge of relevant legislation and best practices in homelessness and housing support.
Experience of developing and implementing support plans.
Familiarity with welfare benefits and other support services.
A full valid driving license and access to a vehicle.

Why Join Us?

Make a real difference: This is a rewarding role where you can see the positive impact of your work on people's lives.
Supportive team environment: You'll be part of a dedicated and passionate team.

Opportunities for development: We are committed to investing in our staff and offer opportunities for training and professional growth.

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