Housing Specialist – Plus Dane Housing, Merseyside

Are you passionate about building stronger communities and helping customers sustain their homes? This is an opportunity to make a visible difference across Merseyside, supporting people, places and neighbourhoods to thrive.

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

About the Role:

As a Housing Specialist, you’ll be responsible for delivering a customer-focused housing management service across a defined geographical area. You’ll work closely with customers, colleagues and partner organisations to resolve tenancy-related issues, sustain tenancies and increase our visibility in local communities through estate walkabouts, community activity and targeted action events.

What you’ll be doing

In this role, you’ll:
- Deliver tenancy management activity, including inspections, tenancy changes, fraud concerns and breaches of tenancy.
- Support customers who need help to sustain their tenancy, signposting to internal teams, external partners and support agencies where needed.
- Build strong relationships with residents, local authorities, statutory services, community organisations and elected representatives.
- Maintain a visible presence across estates and neighbourhoods, helping to identify issues early and support joined-up local solutions.
- Contribute to complaints resolution, customer insight and learning that improves services and outcomes.
- Work collaboratively on new build, reinvestment and relocation activity, keeping customers informed and supported throughout.

What You’ll Bring

We’re looking for someone who can bring:
- Proven experience of delivering excellent customer, neighbourhood or tenancy management services.
- A good working knowledge of housing legislation, tenancy management, welfare benefits and support services.
- Experience of partnership working and the confidence to work with a wide range of internal and external stakeholders.
- Strong communication, decision-making and problem-solving skills, with the ability to manage sensitive situations professionally.
- A customer-focused approach, high personal integrity and a commitment to equality, diversity and inclusion.
- Good IT skills, including Microsoft Office.
- A full UK driving licence and access to a vehicle.

Why join us?

• Make a visible community impact – use your housing knowledge to help customers sustain their homes and support stronger neighbourhoods.
• Work for an organisation with real social purpose – be part of a team focused on tackling inequality and helping communities thrive.
• Build strong local partnerships – work closely with residents, colleagues, local organisations and support agencies across Merseyside.
• Focus on prevention and early support – help identify issues early and connect customers with the right support at the right time.
• Develop your expertise – broaden your networks, strengthen your housing experience and contribute to positive outcomes for customers.

What you’ll get in return:

This is a permanent role working 35 hours per week. You will be working across various locations in Merseyside.

You’ll be generously rewarded with a competitive salary and a great benefits package, including 35 days’ annual leave, plus bank holidays. This includes a 3-day Christmas closedown between Christmas and New Year and you have the option to buy up to 5 extra days annually.

You’ll also benefit from a company pension scheme where we contribute 10%, and colleagues can contribute anything from 3% upwards. We’re committed to our people’s wellbeing supported by an excellent management team, wellbeing champions, and mental health first aiders.

We actively encourage personal development, with plenty of opportunities to progress your career and access ongoing training, including formal qualifications.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment.

If you need any adjustments to apply or attend an interview, please let us know.

If you’re ready to use your housing experience to support customers, strengthen communities and help people sustain their homes, we’d love to hear from you.