Housing Concierge – Home Group, Sunderland
Home GroupSunderland
Part time
Earn £13.45 per hour, and great benefits including Health Cash Plan
Salary
Earn £13.45 per hour, and great benefits including Health Cash Plan
Type
Part time
Closing Date
04 Nov 2026
Posted
22 Oct 2026
Last verified: 23 Oct 2026 · Direct employer listing
About the role
Earn £13.45 per hour, and great benefits including Health Cash Plan
Home, a place where you belong
Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you'll do
• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour
• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.
You have
• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.
You have
• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
The practical bits
• Permanent, part time (18.75 hpw).
• Monday to Friday on a three-week rolling rota, between 18:00 - 21:45.
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Permanent, part time (18.75 hpw).
• Monday to Friday on a three-week rolling rota, between 18:00 - 21:45.
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email recruitment@homegroup.org.uk. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
For reasonable adjustments email recruitment@homegroup.org.uk. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.