Homelessness Support Worker – Calico Homes, Lancaster

Homelessness Support Worker (Outreach)

Location: Lancaster
Salary: £25,836
Contract Type: Permanent

About Us

At The Calico Group, our purpose is clear: to make a real difference to people's lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.

We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could make all the difference. Join us and be part of something extraordinary.

About Our Team

Gateway, part of The Calico Group, provides support to people who are homeless or at risk of homelessness.

Our work includes supporting people who are sleeping rough, helping those facing housing crises, and assisting refugees and other vulnerable individuals to access safe and stable accommodation.

We believe everyone deserves the opportunity to live safely, build independence and create a positive future. Through partnership working and person-centred support, we help people overcome barriers and access the services they need to thrive.

The Opportunity

What will you be doing?

As a Homelessness Support Worker, you'll play a vital role in supporting people who are sleeping rough or at risk of homelessness.

You'll work directly within the community, building trusting relationships with people who may have experienced significant challenges and barriers to engagement.

Your role will include:

• Carrying out outreach work to identify and engage with people sleeping rough
• Building positive relationships and encouraging individuals to access support services
• Supporting people to access accommodation and housing options
• Developing personalised support plans focused on achieving positive outcomes
• Working closely with local authorities, housing providers, health services and community organisations
• Advocating on behalf of clients and helping them navigate services
• Supporting individuals to move towards greater independence and stability

No two days are the same, making this a rewarding and varied role where you can see the direct impact of your work.

Who would be successful in this role?

We believe in recruiting for potential as well as experience.

You may already have experience in homelessness services, but we would also love to hear from candidates with transferable skills from backgrounds such as:

• Support Work
• Community Support
• Mental Health Services
• Substance Misuse Services
• Housing Services
• Refugee and Asylum Support
• Domestic Abuse Services
• Youth Work
• Criminal Justice or Probation Services
• Social Care
• Advocacy and Advice Services
• Employment Support Services

The ideal candidate will be confident building relationships, supporting people through challenges, working collaboratively with partner agencies and motivating individuals to make positive changes.

Why join us?

This is an opportunity to make a genuine difference to people's lives.

Every day you'll support individuals facing some of the most challenging circumstances, helping them access safe accommodation, improve their wellbeing and move towards a more positive future.

You'll join a supportive and experienced team, receive ongoing training and development opportunities and be part of an organisation committed to changing lives across our local communities.

If you're passionate about helping people overcome barriers and achieve positive outcomes, we'd love to hear from you.

For further information about the role, please visit the Role Profile.

What We're Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

• Experience supporting vulnerable, disadvantaged or socially excluded individuals
• Excellent communication and relationship-building skills
• The ability to motivate and support people to achieve positive change
• Experience of working collaboratively with partner agencies and professionals
• Strong organisational and problem-solving skills
• Knowledge of housing, homelessness, welfare or support services would be advantageous but is not essential
• A flexible and resilient approach to supporting individuals with complex needs
• A full UK driving licence and access to a vehicle, as regular travel across Lancaster and surrounding areas is required

If you share our values and are ready to grow through continuous learning, development and the support of a dedicated team, we want to hear from you!

What's in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits - Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health - Our company-funded cash plan with access to a Doctor 24/7 for you and your dependants.
• Mental Health Support through Spectrum.
• Cycle to Work Scheme.
• Pension Scheme with employer contributions.
• Life Assurance.
• Financial Advice Services.
• Recognition Awards.
• Learning and Development Programmes.
• Gym Membership Discounts.
• One Calico Events.
• Paid Professional Fees.

And much more! We also offer enhanced holidays, sickness, maternity and paternity benefits, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online.

Applications close on 08/11/2026

We can't wait to welcome you to our team!

Inclusive Hiring at Calico

We're committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk.

Our Commitment to Safeguarding

The Calico Group is committed to safeguarding and promoting the welfare of the people we support.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check as you will be working with vulnerable adults. Any offer of employment will be conditional upon satisfactory DBS clearance and all other required pre-employment checks.

Don't Leave It Too Long!

The closing date for applications is 08/11/2026.

Interview Dates

TBC