Floating Support Worker – Broadacres Housing Association, Customer Experience - Support Services

Support Worker - Extra Care

Covering schemes in Northallerton, Stokesley or Leyburn

The Role

We're looking for a compassionate and motivated Support Worker to join our Extra Care team. In this rewarding role, you'll provide person-centred support to residents, helping them maintain their independence, wellbeing and quality of life within our Extra Care housing schemes across North Yorkshire.

You'll play an important part in creating a safe, welcoming and inclusive environment where residents feel respected, valued and empowered to live independently at all of our Extra Care schemes.

What You'll Be Doing

This is a varied and people-focused role where no two days are the same. You'll:

Key Responsibilities

• Provide person-centred support to residents, promoting independence and wellbeing.
• Develop positive, professional relationships with residents, their families and partner agencies.
• Support residents to access services, develop life skills and participate in social and community activities.
• Welcome new residents and help them settle into their home and the wider scheme.
• Assist with coordinating support services and referrals to meet individual needs.
• Respond to enquiries, concerns and complaints in a professional and compassionate manner.
• Promote resident involvement and social inclusion within the scheme and local community.
• Maintain accurate and confidential records in line with data protection requirements.
• Conduct health and safety checks, including testing monitoring, sensor and call equipment.
• Provide emergency response support when required and assist at other Extra Care schemes if needed.

About You

You'll be caring, organised and committed to delivering excellent customer service. You'll enjoy building relationships, supporting people to achieve positive outcomes and working collaboratively as part of a team.

Essential Experience & Skills

• Experience of working within a support, care or housing environment.
• Experience coordinating support from a range of services and agencies.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Ability to analyse problems and identify practical solutions.
• Strong interpersonal and relationship-building skills.
• IT literate and confident using digital systems and technologies.
• Commitment to equality, diversity and inclusion.

Special Requirements

• Full UK driving licence.
• Willingness to work outside normal office hours when required.

What We Offer

• Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover.
• Flexible and supportive working within a collaborative and customer-focused team.
• Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech.
• A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services.
• Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services.

Why Broadacres?

At Broadacres, we're committed to creating thriving communities and delivering exceptional services for our customers. Our values of Respect, Empathy and Passion are at the heart of everything we do, and we're looking for colleagues who share our commitment to making a positive difference.

Broadacres is a successful, innovative, not-for-profit housing association based in North Yorkshire, managing over 6,900 homes across the region. Our vision is simple: to be the best rural housing association in the country.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may interview as applications are received, so early applications are encouraged.