Contracts Administrator

• Salary:  £25,776 Per Annum
• Contract: Full-time – Fixed Term 12 Months
• Working Hours: 37.5 hours per week – Monday to Friday
• Location: Birmingham
• DBS requirement: Enhanced DBS check
• This role does not offer eligibility for visa sponsorship.

We are Nacro. We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This is an exciting opportunity to join our Community Accommodation with Support, Tier 2 (CAS-2) service as a Contracts Administrator. Working as part of the national CAS-2 team, you will provide effective administrative support to the Senior Management Team, helping to ensure that contractual obligations are delivered effectively across a national contract.

You’ll work closely with the national Leadership Team, colleagues, stakeholders, Contract Commissioners and partner agencies, providing high-quality administrative coordination and communication to support the successful delivery of the service.

Key Responsibilities

• Provide effective administrative support to the Senior Management Team and wider CAS-2 service.
• Support the implementation of policies, procedures and best practice guidance.
• Maintain accurate records, databases and organisational information.
• Provide high-quality administrative support across a national contract.
• Organise meetings, prepare agendas and papers, take accurate minutes and track actions through to completion.
• Liaise with Contract Commissioners regarding meeting arrangements and associated administration.
• Support the issuing, monitoring and tracking of contract documentation.
• Arrange and manage internal and external meeting room bookings.
• Assist with the compilation and distribution of management reports.
• Monitor the Teams Operations inbox and ensure communications are appropriately distributed.
• Support the accurate maintenance of area staffing information and organisational structure charts.
• Handle confidential and sensitive information appropriately and in line with organisational policies and procedures.
• Contribute to continuous improvement initiatives within the Contracts and Performance function.
• Prioritise competing demands and deadlines while maintaining accuracy and attention to detail.
• Undertake any other duties requested by your Line Manager, commensurate with the level of the post.

About You

We’re looking for an organised and proactive administrator who can provide a high standard of support in a busy national service environment.

You will have:

• Good organisational skills, with excellent attention to detail and accuracy.
• Good basic numeracy and literacy skills.
• Strong written and verbal communication skills.
• Competence in Microsoft Office applications, particularly Word, Excel, Outlook and Teams.
• The ability to learn and confidently use dedicated databases and internal systems.
• Experience maintaining accurate records and databases.
• The ability to manage competing priorities and work to deadlines.
• Experience organising meetings, taking minutes and monitoring actions.
• The ability to work independently while also contributing effectively as part of a wider team.
• An understanding of the importance of confidentiality when handling sensitive information.
• A professional and collaborative approach when working with colleagues, stakeholders and partner agencies.

You’ll be someone who is reliable, organised and comfortable working across a range of administrative tasks. You’ll take pride in getting the detail right, communicating clearly and helping the wider team deliver its contractual responsibilities.

Essential Skills & Qualities

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Competent IT skills, particularly Microsoft Word, Excel, Outlook and Teams.
• Basic numeracy and literacy skills.
• Ability to prioritise and manage a varied workload.
• Ability to work effectively to competing deadlines.
• Strong interpersonal skills and the ability to build positive working relationships.
• Ability to work independently and as part of a national team.
• Ability to manage confidential and sensitive information appropriately.
• A proactive approach to problem-solving and continuous improvement.

Organisational Performance and Compliance

As a member of the Nacro team, you will positively promote and represent Nacro at all times, building strong relationships with colleagues and working as part of an integrated team focused on achieving positive outcomes.

You will be expected to adhere to Nacro’s safeguarding, data protection and other relevant policies and procedures, complying with legislation, statutory duties and data control protocols.

You will also act in line with, promote and carry out all responsibilities with full regard to Nacro’s Equality and Diversity Policy.

Why Nacro?

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records.

Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially.

For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.

Join Nacro and help us deliver a service that makes a difference.

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