Duty Manager

​Who we are

YMCA Brunel Group is an independent, locally governed and managed charity operating in Mendip, Bath, Bristol, Wiltshire and South Somerset. We are part of the international YMCA movement. Our mission is to create supportive, inclusive and energising communities, where people can truly belong, contribute and thrive.​

Our activities include

Accommodation for over 700 people every year who are at risk of being homeless, who are on low incomes, experience barriers to work, or young people in need of high levels of support, who have often experienced trauma and difficult times in their lives. We don’t just provide a bed, we support people holistically and continually seek to help our residents gain the training, skills and confidence to lead independent lives.​

​A Health & Wellbeing centre in Bath, a community facility with a fully kitted out gym, functional fitness areas and extensive class programme.

​Two commercial hostels in Bath and Bristol which help us cover our central costs.

​Twelve youth clubs for young people aged 10-19, including 4 young carers groups, providing a space where they can have dedicated time to talk to trusted youth workers, access relevant information about issues that concern them, and develop their social networks.​

​Eight Ofsted registered Nurseries, providing spaces for up to 360 children where they are given opportunities and experiences that will set them up for their educational journeys and prepare them for their lives ahead. ​

​What does the job entail?

YMCA Bath operates as a fast-paced, high-volume hostel environment with changing operational demands across reception, housekeeping, group bookings, guest management, and safety compliance.

The Duty Manager acts as the senior operational leader during live shifts and is responsible for maintaining operational control across the building in real time.

The role requires:

• Strong situational awareness
• Calm decision-making under pressure
• Effective team coordination
• Consistent communication between departments

The Duty Manager must balance:

• Guest experience
• Operational delivery
• Safety and compliance
• Team performance
• Commercial awareness

​What skills will the successful candidate need?

Proven experience of working within the hospitality business​

Location

YMCA Bath Hostel, Broad Street

Hours

37.5 hours per week All Year Round

Contract type

Permanent position, 6 months probationary period

Rate of Pay

£13.51 per hour plus annual leave

Please find the job description and personal specifications for this position as follows: Duty Manager Job Description.

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YMCA Brunel Group is committed to follow safer recruitment guidelines and all candidates will have to demonstrate full employment history, give 2 good references and be DBS checked. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply now