Customer Service Advisor

Hours: 35 hours per week - Monday to Friday from 9.00 am to 5.00 pm

About the role: 

As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face.   The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

About you:

• Previous experience in an administrative and customer facing role essential.
• Professional telephone manner and excellent communication and administrative skills.
• Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
• Able to be responsive and make decisions in a timely and effective way.
• Able to prioritise workload and meet tight deadlines.
• Competent in MS Office packages (Word, Excel and Outlook).

For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager on 01223 713580.

Closing date: Midnight Sunday 4th October 2026

Interviews: Tuesday 13th October 2026