Compliance Officer (Property)

Compliance Officer (Property)
25-37 hours per week
£26,000-£28,000 pro rata p.a. depending on experience, benefits include 7%
employer pension contribution
We are a registered charity for the homeless that helps some of Reading’s most vulnerable
and disadvantaged people to turn their lives around and fulfill their potential. Launchpad
offers accommodation-based support and works with our tenants on a range of support
needs including advice and advocacy, life skills, budgeting, mental health, drug / alcohol
addiction as well as support around education, training and employment.
THE ROLE
Role Summary
Responsible for providing second-line assurance across repairs, voids, and customer service
operations to ensure high standards of quality, compliance, and customer satisfaction. The
role involves auditing property compliance and health & safety, inspecting repairs and void
properties, analysing customer feedback, and verifying the accuracy of data and records. It
also includes overseeing pre- and post-occupation checks, monitoring workmanship, and
coordinating the removals service, ensuring risks are identified, actions are completed, and
continuous improvement is embedded across operations.
Key responsibilities include:
• Property Compliance Assurance:
Audit statutory compliance areas; verify certification validity and recording; escalate
risks and overdue actions.
• Property & H&S Audits:
Undertake structured inspections; verify caretaker checks; track and confirm close-out
of actions.
Support fire door checks and damp/mould initial assessments.
• Customer Feedback & Satisfaction:
Deliver repairs satisfaction surveys; undertake trend analysis; escalate concerns and
ensure learning is embedded.
• Data & Record Assurance:
Audit data accuracy and evidence storage; support KPI integrity and performance
reporting.

•
•

•

Voids & Sign-Up Assurance:
Conduct pre-letting inspections; complete formal void sign-off; undertake one-week
post-occupation checks; assure handover quality.
Property Maintenance Auditing:
Post-inspect repairs; identify repeat repairs/poor workmanship; provide evidencebased feedback.
Removals Service:
Manage and coordinate the removals service across all Launchpad Reading
operations.

Person Specification
Essential
•

Full UK driving licence and ability to travel between sites

Desirable
• Qualification in Housing, Property Management or Building Maintenance (e.g. CIH
Level 3 or equivalent)
•

Health & Safety qualification (e.g. IOSH Working Safely or equivalent)

•

Training or certification related to fire safety awareness, damp & mould, or property
condition surveys

•

Knowledge of social housing compliance frameworks (e.g. gas safety, electrical safety,
fire safety regulations)

•

Understanding of the Regulator of Social Housing Consumer Standards

•

Training in audit, inspection, or quality assurance methodologies

Experience
•

Experience reviewing statutory compliance records (e.g. gas, electrical, fire safety,
water hygiene)

•

Experience maintaining or auditing data systems, records, or KPI reporting frameworks

•

Experience of working with contractors and internal teams, providing constructive
performance feedback

•

Experience working in a regulated environment or with clear procedural frameworks
(advantageous)

•

Experience in customer-facing roles, including handling feedback, complaints, or
satisfaction surveys

•

Experience in identifying defects, poor workmanship, or repeat failures and driving
corrective actions

•

Experience of auditing, quality assurance, or compliance monitoring (desirable but not
essential if strong operational background)

•

Demonstrable experience of repairs, maintenance, or property inspection processes

•

Desirable experience in social housing, supported housing, or property management.

Please click to read the full job description
Please click to apply for the job
Interviews will commence w/c 28th June 2026
Whilst appointments will always be made on the merits of the application and performance in
the selection process, Launchpad is committed to achieving greater diversity, inclusion and
equity in our workforce – and actively encourages and welcomes applications regardless of
sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the
application, recruitment or selection procedure, please contact our HR team.