Community Safety Officer – Calico Homes, Burnley

Community Safety Officer

Salary: £32,979 

Location: Burnley

About Us

At The Calico Group, our purpose is clear: to make a real difference to people’s lives. Whether supporting individuals in recovery, helping communities thrive, or enabling employees to grow, we are committed to creating opportunities that transform lives.

We embrace diversity in all its forms and take pride in employing a workforce that reflects the rich and varied communities we serve. Your skills and experiences could

The community safety team’s approach combines prevention, enforcement and early intervention to resolve issues, support vulnerable individuals and improve quality of life for customers. We are committed to building positive relationships with customers, promoting community safety and ensuring that everyone can feel safe and respected in their homes and neighbourhoods.

About Our Team

The Community Safety Team at Calico is dedicated to creating safer, stronger and more sustainable communities for our customers and neighbourhoods. Working closely with residents, local authorities, police, support agencies and partner organisations, the team tackles anti-social behaviour, hate crime and community safety concerns.

Our approach combines prevention, enforcement and early intervention to resolve issues, support vulnerable individuals and improve quality of life for customers. We are committed to building positive relationships with residents, promoting community wellbeing and ensuring that everyone can feel safe and respected in their homes and neighbourhoods.

The team is proactive, customer-focused and passionate about making a real difference. Whether investigating reports of anti-social behaviour, supporting victims, coordinating multi-agency responses or delivering community engagement initiatives, we work collaboratively to achieve lasting solutions and create places where people are proud to live.

The Opportunity

We are looking for an enthusiastic and proactive Community Safety Officer to work as part of our Community Safety Team within Calico Homes in Burnley.

The role will require you to work alongside colleagues and partners with the aim of reducing and Anti-social behaviour (ASB) and hate crime in our neighbourhoods. You will manage ASB and hate crime  reports always ensuring positive outcomes for our customers and communities.

The successful candidate will be experienced in responding to and dealing with anti-social behaviour, be values driven and able to work in a fast-paced environment. You will be confident in managing all aspects of ASB using a harm centred and personalised approach, including complex case management, variety of interventions, preparation of legal paperwork and court attendance. You will have excellent communication skills and an ability to manage a complex workload while meeting tight deadlines. You will have good negotiation, influencing, organisational skills and an ability to engage with a diverse range of customers and partners using a personalised approach.

You will support the Community Safety Coordinator to give assurance around ASB and hate crime case performance and to deliver positive change in our neighbourhoods. 

Day in the life of a community safety officer

• Deliver a harm centred approach within our community safety service
• Undertake detailed investigations
• Gather evidence, take statements, prepare case files and provide evidence for legal proceedings
• Use a range of tools and interventions to prevent and tackle asb and hate crime
• Work with key partners to provide innovative solutions to community safety issues in our neighbourhoods
• Complete risk assessments, action plans and safeguarding referrals
• Managing your own caseload
• Be visible in Neighbourhoods to build positive relationships
• Making sure all IT systems are updated accurately and timely

For further information about the role, please visit the Role Profile.

What We’re Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential:

• CIH Level 3 or above in Housing and/or BTEC Level 3 or above in Community safety
• A passion for providing exceptional service to help customers to live their best lives.
• Self-motivation and a keen team player
• Knowledge of Housing Legislation and legal processes with relevance to social housing
• Knowledge of relevant aspects of crime and disorder related legislation and best practice
• The ability to take an early intervention approach to resolve issues
• Experience of managing conflicting priorities
• Good attention to detail
• Good knowledge of using MS office (Teams, outlook, word, excel)
• Excellent and timely record keeping

Desirable:

• Managing ASB cases within the social housing sector
• Experience in managing legal cases within the social housing sector

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online. Applications close on 16^th November 2026

For an informal chat about the role, contact Lyndsey Blades at lblades@calico.org.uk or 01282 686373

We can’t wait to welcome you to our team!

Inclusive Hiring at Calico

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know at careers@calico.org.uk

Our Commitment to Safeguarding

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.

Don’t Leave it Too Long!

We don’t want you to miss this opportunity, the closing date for applications is 16^th November 2026