Charity Shops bank Worker

Working closely with the wider Shops team and our volunteers, this role helps run HARP’s Charity Shops day to day, covering shifts according to the rota. 

As a Bank role, you’ll work flexibly across different shift patterns, including weekends, to help cover annual leave, sickness and other absence – keeping our Charity Shops running smoothly for the people and communities who rely on them. 

What you’ll do:

• Open and close the shop, and handle cash and banking, on your working days, following HARP’s policies and procedures 

• Support volunteers to give our donors and customers a great experience 

• Support volunteers to encourage good-quality stock donations from the public 

• Handle any customer queries or complaints calmly and fairly while you’re on shift 

• Keep the shop floor fully stocked, following the price guide provided 

• Help maintain and improve Gift Aid levels by talking to customers and donors about it, and following the correct procedures 

• Work flexibly across shift patterns, including Saturdays and Sundays, to help cover holiday and sickness absence 

• Work as part of the team and co-operate fully with other HARP services 

• Take responsibility for the health, safety and welfare of volunteers, visitors and customers in the shop on your working days 

• Occasionally travel to team meetings, training, supervision and performance reviews