Care Coordinator – Local Solutions, Liverpool

POSITION: Care Coordinator

LOCATION: Liverpool City Region

HOURS: 40 hours per week, 4 week rota including evenings & weekends

SALARY: £31,000 per annum

We are seeking the right candidate to match our values of being Pioneering, Reliable, Compassionate and Knowledgeable. This is an exciting opportunity to play a role within a leading Health and Social Care Charity.

Benefits:

Working for Local Solutions, you can expect the following great benefits:

• Provide staff with an enhanced DBS (Disclosure and Barring Service), role depending.
• Employee Assistance Programme
• Blue Light Card
• Access to Medicash.
• Opportunity to utilise E-Learning and gain further knowledge and skills.
• Personal development promoted and funded apprenticeships available.
• Agile Working & Flexi time available with some roles.
• Up to 50% discount for our Watersports Centre.
• Enhanced annual leave, rising to 30 days plus 10 bank holidays.
• 20% discount off a Corporate Membership at Lifestyles Leisure Centres.
• Eye Care Voucher through Vision Express.

Main purpose of the role:

Oversee service continuity and quality of the service. Coordinating care packages and rostering systems.

Providing customer support to service users and line management of care staff. Liaising with appropriate health and social care professionals to ensure that the service is safe, effective and responsive to service user needs.

Knowledgeable

• Applies specialist knowledge of person-centred care
• Demonstrates up to date understanding of regulations and best practice
• Provides guidance and support to care support workers
• Identifies and mitigates risk through informed assessments
• Commits to continuous learning and professional development

Compassionate

• Develops care plans that reflect individual needs and values
• Listens actively and responds with empathy
• Supports a culture of dignity and respect
• Encourages compassionate care across the team

Reliable

• Delivers timely and accurate documentation
• Responds promptly to emerging risks and urgent needs
• Follows through on commitments and responsibilities
• Be someone your colleagues can count on

Pioneering

• Encourages creative, person-led solutions
• Ability to empower staff and delegate effectively, where appropriate.
• Drives continuous improvement in care quality
• Adopts and promotes best practices
• Leads with a learning mindset

Effectively line manage care delivery team:

Act as the direct line manager to a team of care support workers, liaising with HR, training and quality assurance teams to ensure compliance with:

• DBS requirements.
• Training needs.
• Supervision policies.
• Annual leave procedures.
• Absence management procedures.
• Performance management procedures.
• Manage and monitor electronic systems ensuring we meet compliance standards.
• Annual appraisal and review.
• Ensure staff well being is promoted.
• Support colleagues and promote a positive culture.
• Adopt a healthy work life balance.
• Facilitate regular team meetings with your team of care support workers.

Customer Service:

Handle and resolve incoming queries and complaints to the office from service users and colleagues in a professional and effective manner; maintaining accurate records of all incoming and outgoing calls.

Growth:

Respond to referral requests in a timely way to support the growth and scope of Homecare delivery in a managed and sustainable way.

Additional duties:

To carry out any other duties appropriate to business requirements, as necessary or as requested.

• Update electronic care system and disseminate information about changes relating to service users appropriately and efficiently.
• Work flexibly to meet the operational needs of the Homecare service and deliver care in the community if required.

General Skills and Experience:

Essential:

• Proven experience in care within health or social care settings
• Knowledge of CQC regulations and the five key lines of enquiry (KLOEs)
• Excellent communication skills, with the ability to engage effectively with service users, families, professionals, and stakeholders
• Ability to manage competing priorities and respond quickly to urgent needs
• High level of attention to detail and commitment to maintaining accurate, compliant documentation
• Confident working both independently and as part of a team
• Strong organisational and time management skills to meet strict deadlines
• Compassionate, empathetic, and person-centred approach to care delivery
• Driving license required ??" personal use of own vehicle

Desirable:

• Relevant health and social care qualifications (e.g., NVQ Level 3 or above, or equivalent)
• Experience supporting services through CQC inspections or quality audits
• Skilled at building motivated teams committed to the vision and values of the company
• Familiarity with digital care planning systems, medication and risk management tools
• Experience working with diverse populations and understanding of inclusive practices

About Us

Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people's lives. Guided by our core values Compassionate, Pioneering, Reliable, and Knowledgeable we are committed to providing innovative and sustainable social care solutions.

INDOTH