Assessment and Support Specialist – Metropolitan Thames Valley Housing, London/Nottingham

£39,160-£43,406 p/a

Temporary - Full Time

Closing date - 26 November 2026

The role

Assessment & Support Specialist

Location: Nottingham, NG9 1LA and or London SW9 9AJ

Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid

Salary Banding: Nottingham £37,202 - £39,160 – London £41,236 - £43,406

Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?

We're looking for an Assessment & Support Specialist to join MTVH's Assessment & Support Hub. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.

What you'll do:

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values of Care, Dare, Collaborate & Own

What we're looking for:

• Experience in housing, social care, support services, or a similar frontline environment
• Knowledge of safeguarding and statutory frameworks
• Experience managing complex cases and supporting others
• Strong communication, relationship-building and record-keeping skills
• A compassionate, resilient and customer-focused approach

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made.  This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.

If you're ready to make a real difference to customers' lives and be part of a supportive, purpose-driven team, we'd love to hear from you. 

Download documents

CusSerRisk002-Assessment and Support Specialist_Nov25.pdf

Occupational Requirements Assessment & Support (1).pdf

Department:Customer Services

Last updated:November 12, 2026

Job ref:NTX1250036