Admin and Facilities Lead Worker - Acre Lane Project and Lambeth High Street AFLWALPLHS - 1026 – Thames Reach, Brixton and Lambeth

Role: Admin and Facilities Lead Worker – Acre Lane Project and Lambeth High Street

Salary £38,996 per annum

Hours: 37.5 per week

Location: Brixton and Lambeth

Closing date: 01/11/2026

Interview date: 10/11/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Admin and Facilities Lead Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people. 

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Admin and Facilities Lead Worker to join the Acre Lane and Lambeth High Street Team.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Manage Housing Benefit and service charge administration to maximise income and minimise arrears.


• Oversee resident move-ins and move-outs, ensuring accurate records and financial processing.


• Coordinate repairs, contractors and facilities compliance, maintaining a safe and well-managed environment.


• Produce accurate records, reports and data to support effective service delivery.


• Drive continuous improvement by reviewing processes and supporting service development.


• Contribute effectively to the achievement of service goals and annual objectives.

You will have:

• Excellent administration and organisational skills, with a high level of accuracy and attention to detail.


• Experience using databases, spreadsheets and administrative systems to support service delivery.


• Strong relationship-building skills and the ability to work effectively with residents, colleagues and external partners.


• Understanding of homelessness, housing or support services for vulnerable people.


• Experience in using data and performance information to inform decisions and drive improvements.


• Confident prioritising a varied workload, working independently and meeting deadlines.


• Excellent written and verbal communication skills, including report writing and stakeholder engagement.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer: 

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).  


• Pension – we contribute 6.5% to your pension when you contribute 1.5%. 


• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. 


• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL. 


• Life assurance – four times your annual salary and critical illness cover.


• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gareth Bowen, Lead Manager at  Gareth.Bowen@thamesreach.org.uk   

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.