Job Title: Family Support Worker
Responsible to: Service Manager
Responsible for: N/A
Hours of Work: 37.5 hours per week
Location: Refuge
Salary and benefits:
- £27,111
- 33 Days Annual leave including bank holidays per annum
- Paid Medicash support
- Birthday Day
- Charity Day
- Spiritual Day
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%
- Funded Training Opportunities
Shortlisting w/c 28th October 2024
Interviews/Assessment day w/c 4th November 2024
This post is only available to female applicants as an Occupational Requirement and permitted under the Equality Act 2010
YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.
YMCA Together is a truly value driven organisation.
Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
Job Purpose
To work with children and their families to provide trauma informed support with the aim of reducing trauma symptoms, rebuilding relationships fractured by domestic abuse and helping parents understand the impact of domestic abuse on their children so they are better able to support them. The post holder will work with families to ensure they are linked in with additional universal and targeted provision across Merseyside.
Duties and responsibilities
Support Practitioners will be skilled in delivering a range of interventions to adults to build strength, enhance resilience and encourage progress. The post holder will be responsible for providing key work support to a small case load of individuals will have the primary role of providing and co-coordinating support interventions and multi-agency activity.
- To work as part of the daytime Support Team
- To ensure each service user will receive personalised support taking into account their identified risks and personal needs
- To provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer
- To respond to emergency referrals and/or situations.
Specific Duties
- To undertake assessment of need for children and families and devise a child-focussed support plan
- Utilise evidence-based approaches to strengthen attachments and build relationships that have been fractured as a result of domestic abuse
- Utilise trauma informed ways of working to reduce trauma symptoms/distress in children and young people
- Work with families in order to increase stability and reduce risk
- To assist parents/carers in their understanding of the impact of domestic violence in order that they might respond appropriately to the emotional needs of children and young people
- To attend and initiate multi agency meetings such as Child In Need meetings and case
- conferences where required
- To ensure that children and families receive holistic support that is appropriate to their needs, including brokering pathways and referring into other services where appropriate
- To deliver programmes of group work as required
- To work jointly and in partnership with other agencies and community organisations to meet the defined needs of service users
- To assist with the production of reports as required by our funders
Health and Safety
- To liaise with all emergency services when necessary
- Ensure at all times the safety of yourself and others on the premises in which you work
- To conduct daily Health and Safety checks
- To report, log and communicate all incidents to the appropriate people
- Conduct welfare checks as specified during the shift
- Ensure adherence to YMCA Together visitor’s policy and procedure
- To adhere to all risk management protocols.
Teamwork
- To share information and expertise with the team, covering absence, and working together to provide a high-quality service
- To contribute to the formulation of policy and procedures in relation to support services
- To attend and participate in regular team meetings to ensure good communication.
Professional Practice and Development
- Attend regular supervision sessions with the Service Manager in accordance with the supervision contract
- Maintain good professional practice and ensure ongoing development, through use of supervision and training
- Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information
- Carry out all these duties within the organisation’s safety guidelines
- Ensure personal records are correctly maintained
- Ensure effective communication with staff within YMCA Together
- Work flexibly to meet the changing needs of the organisation
- Undertake any other duties that may be reasonably requested
- Flexible and positive approach with all team members
- To be committed to learning and personal development both as an individual and as part of a team
- Develop and/or maintain excellent and robust relationships, protocols, contacts and service level agreements with Mersey Care, referring agencies, statutory services and wider stakeholders
- Uphold and nurture YMCA’s Equal Opportunities policy of anti discrimination across all services
- Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.
It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.
Person Specification – Family Support Worker
Qualifications
Desirable
Experience
Essential
- Experience of working with children and families who have experienced domestic abuse/sexual violence
- Experience of working 1-2-1 with children
- Experience of Childrens Safeguarding
- Experience of supporting people in a work environment
- Experience of partnership working
- Experience of formulating risk assessments
- Working experience of maintaining up to date electronic records and calendars
Desirable
- Experience of working within a psychologically informed environment (PIE)
- Experience of Trauma Informed Care and of working in a therapeutic environment
Knowledge
Essential
- A working knowledge of providing support
- A working knowledge of Health & Safety issues
- A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
- Knowledge of safeguarding protocols
- Understanding of how to deal with challenging and chaotic individuals
Desirable
- Knowledge of health interventions
- Knowledge of welfare rights
Skills
Essential
- Computer literate, competent in working with Microsoft word, outlook, windows
- Excellent communication, engagement and interpersonal skills
- Excellent administration skills
Desirable
- Analytical, data collation and reporting skills
Behaviour/Attributes
Essential
- Committed to improving the lives of people with complex needs
- Committed to own personal development and CPD planning
- Creative and dynamic approach with the ability to “think outside of the box” when providing solutions
- Energetic, highly motivated with a reputation of being held in high regard by peers
- Excellent interpersonal/ communication skills
- Excellent negotiation/ mediation skills
- Committed to own career development
- Ability to work within & have commitment to YMCA ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.
YMCA Together is a truly value driven organisation.
Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
If you would like to apply for this role please click here APPLY NOW
To download a copy of our application form, please click here
If you would like to apply not directly through the website, please email your completed application form to recruitment@ymcatogether.org.uk
Application deadline: Friday 25th of October 2024
