To aid Supported Housing Offices in delivering high quality housing and support services to our clients. This role will particularly focus on referral and allocation responsibilities.
Key Responsibilities
- Be the primary contact for all incoming referrals and related enquiries.
- Input the referral information onto the Omni ledger System within 3 days of receiving the same.
- Collate accommodation referrals.
- Issue an initial interview assessment interview appointment as soon as possible. (The target is to send an appointment letter within 5 days of receipt of referral.) + Liaise with the referring agencies regarding client's needs and risk.
- Keep a detailed written record on the company database of all contacts made with the client and agencies involved.
- Where necessary gather more detailed information on the individual, i.e. history, offending details, current mental health, or substance misuse etc.
- Be aware of risk assessment and be able to discuss this with providers.
- Liaise with the local prisons and book interview appointment within the Prison.
- Attend prisons to conduct initial interview assessments and provide information on accommodation and support services available to other potential applicants.
- Keep a continuous check on property vacancies in liaison with Supported Housing Officers
- Manage and plan allocations to keep void levels to a minimum.
- "Match" clients needs with accommodation available
- Maintain good contact with the referring officer to keep up to date with the clients status and any changes in circumstances.
- Be based at probation offices on a weekly basis to conduct initial interview assessments.
- Manage the waiting list ensuring Fair Access and Inclusion Policy is adhered to.
- Ensure initial assessment paperwork has been fully completed and signed before committing to allocating a property.
- Meet regularly with the Accommodation Officer assigned by the probation service.
- Liaise regularly with the service manager.
