Job Title: Nomad Receptionist
Responsible to: Nomad Centre Manager
Salary: £22,393.80 (pro rata to £17,915.04 for 30 hours)
Hours: 30 hours per week (8.30am – 2.30pm)
Location: Nomad Centre, St. Rumbold's Street, Lincoln
Job Purpose
Nomad, part of YMCA Lincolnshire provides emergency access accommodation in the form of the Nomad Centre – the only direct access night shelter service in Lincolnshire. Our centre provides 22 units of temporary accommodation for those who are homeless or threatened with homelessness.
The purpose of this role is to carry out reception duties within The Nomad Centre. To assist service users and case support workers through providing excellent reception and admin services. You will also provide a reception service to the wider organisation.
Duties and Responsibilities
To ensure the efficient running of the Nomad Centre reception by using the skills of good communication and customer care. Also to have a welcoming attitude to visitors to the YMCA who may require assistance.
Enter applicants and new residents on to the computer system.
To perform administrative duties:
- Sort incoming mail and publish list of mail for residents.
- Ensure copies of blank documents are available for staff use.
- Answer the telephone and take messages as necessary.
- Manage applications for accommodation.
- Manage the waiting list and make appointments to assess applicants for accommodation.
- Manage data tracking spreadsheets
- Ensure residents’ requests are communicated to the appropriate member of staff.
- Complete stationery order for the Nomad Centre office.
- Manage donations to the Nomad Centre
To participate in supervision, staff meetings, and annual appraisals as and when agreed.
To keep the reception area tidy at all times.
To attend job related training in agreement with line manager.
To carry out any other duties within the scope of the post as directed by the Nomad Centre Manager.
Scope and Limits of Authority
The post holder will be involved with different departments each day.
The post holder will be required to deliver a professional customer care service to the many visitors to and also the Residents of Lincolnshire YMCA. These include the Board of Management and the management of other bodies who we work in partnership with.
Person Specification
Knowledge
Knowledge of office systems and practice.
Knowledge of Microsoft Office software.
Experience
Experience of dealing with people in a customer based environment, for a minimum of one year is essential.
Working knowledge of administration and cash handling.
Experience of working with young or vulnerable people and a knowledge and understanding of social housing would be desirable.
Skills and Abilities
Good communication skills and telephone manner.
Computer literate.
Numerate.
General responsibilities of all staff:
Safeguarding
YMCA Lincolnshire is committed to the principles and practices of safeguarding. We believe safeguarding has paramount importance, and everyone in the Association shares an objective to help keep young people and vulnerable adults safe. Each staff member is required to take personal responsibility for ensuring the safeguarding of others and maintaining own knowledge and understanding through continued familiarity with YMCA Lincolnshire policies and guidance, promoting safe practice and reporting any concerns
Equality & Diversity
YMCA Lincolnshire is committed to upholding the values that underpin current equality and diversity legislation. We recognise the importance of equality and diversity being an integral part of our work, to promote equality and prevent unlawful direct or indirect discrimination. Each staff member is required to take personal responsibility for ensuring equality and diversity is recognised and promoted in all aspects of the role, maintaining own knowledge and understanding through continued familiarity with Association policies and guidance
Health & Safety
YMCA Lincolnshire is committed to the health, safety and welfare of our residents, service users, employees, and all visiting stakeholders. Each staff member is required to ensure that they and others take notice of and operate within Association Health and Safety guidelines.
Note: This job description covers the main, current duties and responsibilities of the job; however, it is subject to review and amendment in the light of developing or changing organisational needs. Other activities commensurate with this Job Description may from time to time be undertaken by the Job Holder.
(YMCA Lincolnshire reserves the right to close the vacancy early should a minimum number of applications be received / a suitable candidate is appointed)
To apply, please send your CV and Cover Letter to recruitment@lincsymca.co.uk, or bring your CV and Cover Letter in to The Showroom.
YMCA Lincolnshire is committed to creating a diverse environment. Our customers come from all walks of life and so do we. We recruit great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. If you share our values and our enthusiasm, you will find a home at YMCA Lincolnshire. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Charity No: 243017
Job Type: Permanent
Pay: £17,915.04 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person