Team: Operations
Location: Night Shelters in the boroughs of Kensington & Chelsea, Hammersmith & Fulham and Wandsworth.
Duration: 20th October 2023 to late March 2024
Reporting to : Operations Manager
Hours of work: Shifts from 6.45pm or 9.45pm to 7.15am (plus additional time if you are the allocated driver). Hours and days of work will vary according to the needs of the service.
Salary: £14.50 per hour (£15.00 for the allocated driver).
The Overnight Project worker is responsible for the following:
· Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues and volunteers.
· Following best practice procedures for the security and safety of the guests and volunteers.
· Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided.
· Writing regular shift reports using the In-Form client relationship platform.
· Carrying out regular checks around the shelter, checking conditions of all areas.
· Ensuring that the van is loaded correctly with the Shelter provisions and that no Glass Door belongings are left on site.
· Adhering to Glass Door's operational and health & Safety policies in all aspects of your work.
· Maintaining clear lines of communication with your colleagues including the Night Shelter Manager, Caseworkers and the Operations Manager.
· Ensuring cleaning protocols are followed and implemented
· Undertaking any other duties to aid the good running of the project, as required by the Night Shelter Manager or Operations Manager.
· Accurately reporting observations, interactions, concerns and actions with guests to their Caseworker using written reports.
· Setting up and help serve a simple breakfast for guests in the morning.
· Ensuring all guests are woken up from 6am onwards and leave the building by 7am.
· Flexibility is required, as you will be working a shift rota that includes weekends and public holidays.
· On occasions you will be expected to attend training, team meetings and other activities as required.
· The allocated driver is expected to drive the van back to its allocated base at the end of the shift to which an additional hour of pay applies for this task.
Essential
Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
Ability to work as part of a team and be a supportive team member
Confidence in dealing with challenging behaviour
Good written and verbal communication skills
Ability to carry out manual handling tasks
Understanding of and commitment to Equal Opportunities
DRIVERS SHIFT ONLY - valid drivers licence and willingness to drive the shelter van
Desirable
Experience working within the homelessness sector or with similarly
Ability to speak additional languages including, but not limited to, Polish, Romanian, Arabic, Spanish, French. Bulgarian, Russian or Tiginya.
Lived experience of homelessness.
An understanding and vaule of trauma informed care.
Relevant training certificates (First Aid, health & safety, fire safety, conflict de-esculation)Our winter shelters
Glass Door has been providing winter shelters since its inception in 1999 in various London boroughs. Thousands of men and women have found safe shelter and the support needed to leave homelessness behind. Every winter, we work closely with identified churches in these boroughs who provide their church halls that allow us to set up a sleeping area nightly for our guests. We provide basic sleeping bags and mats and offer a hot evening meal that is provided by the church and Glass Door volunteers. Our guests will leave in the morning after a hot breakfast and we then close the shelter, removing all equipment ready for setting up in the evening.
About you
We are looking to recruit exceptional individuals with an open, collaborative style and a practical, can-do approach to provide a vital nightly service for our guests as Overnight Project Workers.
We value diversity and welcome all, in particular those with life experience and lived experience.
While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.
Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.
About us
Based in London, Glass Door coordinates the UK’s largest network of open-access services for people facing or experiencing homelessness.
Since 1999, thousands of people have found safe shelter and the support needed to leave homelessness behind.
Open access means that anyone experiencing or at risk of homelessness can turn to Glass Door regardless of who they are or where they are from. We offer a variety of services and not all our services are right for everyone, but no one will be turned away without an offer of support.
We provide year-round advice through our team of expert caseworkers and coordinate London’s largest emergency winter shelter network. Our shelter and support services save lives and create a route out of homelessness for good.
We are an independent charity that receives no funding that would impede our open access policy. It is thanks to the support and partnership of individuals, churches, community groups, businesses and trusts and foundations that we can continue to provide shelter and support to those who need it most.
We offer
- Annual leave based on the number of hours worked, pro-rated on the basis of a full-time equivalent of 26 days per year
- Contributory pension scheme
- Employee Assistance Programme
- Personal development training opportunities
- Reflective practice: one-one coaching session/s with an external qualified practitioner
We are committed to ensuring Glass Door continues to be an organisation where everyone, regardless of gender, sexuality, marital or civil partner status, race, nationality, religion or belief, pregnancy, disability or age can participate, excel and contribute to our work. We foster a diverse and inclusive culture and welcome applicants from all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
For full information on the role, please download the job pack from our website: https://www.glassdoor.org.uk/jobs
We regret that Glassdoor can only consider applications from applicants with the right to work in the UK.
Job Types: Full-time, Part-time
Pay: £14.50-£15.00 per hour
Expected hours: 24 – 60 per week
Benefits:
- Company pension
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- South West London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
