We are seeking a dedicated and compassionate Benefits & Entitlements Advisor to join our Access Wellbeing team across BCP. This role offers the opportunity to provide specialist advice, guidance and practical support to individuals facing barriers to accessing benefits, helping them improve their financial wellbeing and independence.
As a Benefits & Entitlements Advisor, you will provide one-to-one support to individuals requiring assistance with benefits and welfare entitlements, with a particular focus on disability-related benefits such as PIP. Working as part of a multidisciplinary wellbeing team, you will empower people to understand their options, navigate complex systems and confidently access the support available to them.
You will support customers throughout the benefits journey, from initial applications and evidence gathering through to assessments, decisions and appeals where appropriate.
Key Responsibilities
- Provide specialist advice and guidance on welfare benefits, including Personal Independence Payment (PIP) and other disability-related benefits.
- Support customers to understand eligibility criteria, application processes and evidence requirements.
- Assist with completing benefit application forms and preparing supporting documentation.
- Help individuals identify, obtain and present relevant evidence to strengthen applications.
- Provide practical support and guidance before, during and after benefit assessments.
- Explain benefit decisions and help customers understand their options following outcomes.
- Build positive relationships with benefits providers, statutory services and specialist partner organisations.
- Maintain accurate records and ensure all support is delivered in line with organisational policies and data protection requirements.
- Work collaboratively within a multidisciplinary wellbeing team to achieve positive outcomes for customers.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing Date: 7th September 2026
