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Housing Support Officer

Niyaa People • Full-time • Bristol, South West, GB • £20 / hour • 4h ago

An opportunity is available for a Supported Housing Officer / Customer Support Coordinator with a housing provider delivering supported accommodation and housing-related services to adults across Bristol and South Gloucestershire.

The role provides frontline support across two six-bedroom supported housing services, working with adults aged 18+ who may have additional needs, including mental health support needs. The focus is on helping residents develop independent living skills, prepare for employment and successfully move into longer-term accommodation, alongside day-to-day housing management.

Key Responsibilities

Conduct weekly welfare checks and monthly support plan reviews.
Provide person-centred, housing-related support to promote independence and employment readiness.
Maintain accurate electronic case notes, support plans and service records.
Monitor rent, Housing Benefit and service charges, supporting residents with payment issues.
Liaise with partner agencies to support successful move-on and access to grants.
Assess prospective residents and coordinate lettings, move-ins and voids.
Complete routine health and safety checks, including fire alarm testing.
Manage your own diary and effectively divide your time between two services.
Work autonomously while maintaining a strong focus on resident wellbeing and safeguarding.

About You

Previous experience supporting vulnerable adults, ideally in supported housing, homelessness or a housing-related setting.
Person-centred approach with the ability to encourage independence.
Strong IT and record-keeping skills.
Ability to work independently, manage your own workload and travel between locations.
Knowledge of Housing Benefit, rent monitoring, service charges, voids and lettings is desirable.
Enhanced DBS required due to lone-working responsibilities; an existing recent certificate is preferred.
Driving licence and access to transport desirable but not essential.

Benefits

£20.00 per hour via Umbrella
36 hours per week
Temporary assignment 2-3 months with potential to extend
Immediate start available
Fully site-based role across Bristol and South Gloucestershire
Flexible working patterns may be considered, including 8am–4pm, 9am–5pm, varied daily hours or a nine-day fortnight, subject to service requirements
Remote interview available

If you have experience supporting vulnerable adults and are available for an immediate temporary opportunity, apply now or contact Olivia at for more information.

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