Main duties
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To process referrals received internally and externally in line with Llamau policies and procedures.
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To interview young people face-to-face and undertake appropriate one-to-one family work with them.
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To offer a range of services, including one-to-one work with young people and family mediation.
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To offer a range of services including family mediation and advice for young people and their parent/guardian
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To contact family members as appropriate and facilitate initial information sessions with them.
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To provide a telephone advice and support service for young people and family members.
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To identify particular issues and concerns arising out of work with individual young people and pass on all relevant information to colleagues, Mediation Manager, Local Authority colleagues, and the He Head of Section.
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Participate in close and regular liaison with the Local Authority’s Homelessness Section and Children’s Services, particularly with regard to individual young people.
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To work closely with other Family Mediation Workers within the organisation to ensure consistency of service and provide cover as necessary.
At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality.
30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness.
Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter.
That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures.
