Housing Officer (Specialising in Anti-Social Behaviour)
Stockton on Tees (Hybrid Working)
£37,288 - £39,523 per annum plus Essential Car User
Are you passionate about creating safer communities and helping customers sustain successful tenancies? Do you have the confidence, resilience and experience to manage complex anti-social behaviour cases with professionalism, empathy and sound judgement?
We're looking for an experienced and motivated Housing Officer specialising in Anti-Social Behaviour to join our Housing Services team. This is an exciting opportunity to make a real difference by tackling anti-social behaviour, supporting victims, working constructively with perpetrators to address unacceptable behaviour, and developing strong partnerships that promote safe, sustainable neighbourhoods.
This is a varied and rewarding role that combines general housing management with a specialist focus on anti-social behaviour. You will be responsible for managing a small neighbourhood patch, delivering a full range of tenancy management services, while leading on anti-social behaviour and tenancy enforcement cases across the organisation.
You will take ownership of a diverse caseload of anti-social behaviour cases, ensuring they are investigated thoroughly, managed proactively and resolved effectively. You will work closely with customers, colleagues and partner agencies to identify appropriate interventions, safeguard vulnerable individuals, prevent issues from escalating and, where necessary, take proportionate enforcement action.
The Role
- Deliver a high-quality housing management service to a designated neighbourhood.
- Lead on the investigation and management of anti-social behaviour, nuisance and tenancy enforcement cases across the organisation.
- Support and safeguard victims while working with perpetrators to encourage positive behaviour change wherever possible.
- Conduct risk assessments, gather evidence and develop robust action plans to achieve successful case resolution.
- Prepare cases for legal action, including witness statements, court documentation and liaison with legal representatives where appropriate.
- Build effective relationships with key partners, including the Police, Local Authorities, Community Safety Partnerships and support agencies, to deliver coordinated solutions.
- Ensure customers receive clear, timely and empathetic communication throughout the management of their case.
- Maintain accurate case records and ensure compliance with legislation, regulatory standards and organisational policies.
- Contribute to the continuous improvement of housing and neighbourhood services by identifying opportunities to enhance the customer experience and strengthen community safety.
We’re looking for someone who has a genuine passion for housing and community safety, excellent communication and problem-solving skills, and the ability to balance empathy with robust decision-making. You will be confident managing challenging situations, building positive relationships and working collaboratively to achieve the best possible outcomes for customers and communities.
If you are committed to making a positive difference, have a strong sense of social purpose, and want to help create safer places for people to live, we'd love to hear from you.
Most importantly, you will have a strong sense of social purpose and a genuine commitment to improving the lives of our customers. You will share our values, be passionate about delivering excellent services, and be motivated by the opportunity to make a real and lasting difference in the communities we serve.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
Closing Date for Applications is Wednesday 19th August
Interviews to be scheduled: 24th / 25th August 2026
