Get More Jobs Like This In Your Inbox

Concierge- Mental Health Housing Support

Quo Vadis Trust • Full-time • Croydon, GB • £26.95k / year • 2d ago

Concierge- Mental Health Housing Support- £26,946.28- Croydon, London

The Role

Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you.

As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs.

This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same.

You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained.

The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do.

If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you — apply today and take the next step in your career with Quo Vadis Trust.

Closing date: 19th July 2026.

Key Responsibilities

Provide a warm, professional and friendly service to residents and visitors
Support residents with tenancy sustainment and day-to-day housing matters
Carry out health and safety, property and room checks
Respond appropriately to incidents and emergency situations
Complete accurate records using QVT’s client management systems
Help maintain clean, safe and welcoming communal areas
Report maintenance issues and follow them through where needed
Support residents during move-ins and move-outs
Attend team meetings, training and relevant external meetings
Work flexibly across QVT schemes when required

The Organisation

Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported.

QVT has received Great Place to Work accreditation in 2023, and 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.

The Benefits

£26,946.28 annual salary
Full-time hours with structured rotas
Funded Enhanced DBS check
Ongoing training and development opportunities
Meaningful and rewarding work every day
Supportive and collaborative team environment
Opportunity to build experience within housing and mental health support

The Person

Strong customer service and communication skills
A calm and professional approach in challenging situations
Good IT skills, including Microsoft Office and database systems
The ability to work independently and as part of a team
An understanding of mental health, homelessness or supported housing
A patient, resilient and empathetic nature
Flexibility to work shifts within a 24-hour service

Experience within social housing, mental health support or similar environments would be helpful.

Please note: this role does not qualify for sponsorship.

Related Jobs

Tenancy Support Worker

SPEAR • Full-time • Kingston-Upon-Thames, UK • 13h ago

Support and Outreach volunteer outreach case management Support Worker supported accommodation case coordinator Team Leader Assessment Worker Supported Housing Case worker frontline Homeless Charity Homeless Sector homelessness Specialist Support Resettlement support jobs Vacancies

13h ago

Apply

Membership Coordinator

Homeless Link • Full-time • Remote (To be agreed - Hybrid or Remote working possible, London, United Kingdom) • £28.22k - £32.50k / year • 1d ago

Frontline volunteer Support Worker supported accommodation case coordinator Team Leader Assessment Worker Supported Housing Case worker Homeless Charity Homeless Sector homelessness support jobs Vacancies

1d ago

Apply

Tenancy Support Worker

SPEAR • Part-time • Kingston upon Thames, London, United Kingdom • £25.60k / year • 1d ago

1d ago

Apply

Tenancy Support Worker

SPEAR London • Part-time • Kingston Upon Thames, GB • 1d ago

1d ago

Apply

Housing First Support Worker

Bench Outreach • Contract • London, England, GB • £28k - £30k / year • 1d ago

Housing and Accommodation volunteer outreach case management Support Worker supported accommodation case coordinator Team Leader Assessment Worker Supported Housing Case worker frontline Homeless Charity Homeless Sector homelessness Resettlement Housing First support jobs Vacancies

1d ago

Apply

Information and Advice Case Worker

Age UK Kensington & Chelsea • Full-time • London, England, GB • £16.80k / year • 1d ago

1d ago

Apply

TB Inclusion Case Worker

Whittington Health • Full-time • London, GB • 2d ago

2d ago

Apply

Retail Area Support Manager

SHELTER • Full-time • London, England, GB • £38.72k / year • 2d ago

Specialist Support volunteer Support Worker supported accommodation Team Leader Assessment Worker Supported Housing Case worker frontline Homeless Charity Homeless Sector homelessness support jobs Vacancies

2d ago

Apply

Tenancy Rescue Worker

Single Homeless Project • Contract • London, England, GB • £32.03k - £35.08k / year • 2d ago

Housing and Accommodation volunteer Support Worker supported accommodation No Second Night Out case coordinator Team Leader Assessment Worker Supported Housing Case worker frontline Homeless Charity Homeless Sector homelessness Specialist Support Housing First support jobs Vacancies homeless hostel

2d ago

Apply

Senior Practitioner

Single Homeless Project • Full-time • London, England, GB • £32.03k - £35.08k / year • 2d ago

Frontline Support Worker supported accommodation Supported Housing Homeless Charity Homeless Sector homelessness help the homeless Specialist Support youth homelessness

2d ago

Apply