Full time – 36 hours per week, up to 24 months fixed term contract.
Hybrid working – expected office days 2-3 days a week
We are looking for a Housing Support Manager to join our Housing Support Team where you will lead a customer-focused, efficient, high performing service, supporting customers who are at risk of eviction to avoid them becoming homeless.
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
What you’ll achieve in this role:
The overall purpose of this role is to lead the Parashoot Housing Support Team to deliver a customer-focused, efficient, high performing service in line which contractual requirements, supporting customers who are at risk of eviction to avoid them becoming homeless.
Key responsibilities include:
- Maintain high-quality support to customers by overseeing timely assessments, interviews, and support planning for all potential and current residents, ensuring their needs are met from the outset.
- Ensure that all relevant customers are safeguarded as appropriate using safeguarding policies and lodging reports with multi agency safeguarding hub triage as necessary.
- Promote positive outcomes for customers by supporting staff to coordinate with external agencies (e.g., social workers, probation, healthcare), ensuring customers receive appropriate care and intervention.
- Represent the service at internal and external meetings, providing updates and contributing to partnership working that supports strategic goals and improved service integration.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
- Knowledge of Housing Legislation.
- Knowledge and experience of safeguarding vulnerable adults.
- Experience of multi-agency working to secure positive outcomes for service users, including with local authorities, safeguarding boards or social care teams.
- Full clean driving licence.
A basic DBS clearance will be required for this role.
Closing date: 15th May 2026.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk or phone us on 0300 123 3399.
