Role: Senior Temporary Accommodation Officer
Contract Type: Fixed Term until March 2027
Working Hours: 37 hours per week, Monday – Friday between the hours of 8:00am-18.00pm on a rota basis
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £40,777 (Level one) rising to £44,075 (Level four)
Location: Highwood House, NG3 4HD
We’ve got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Council’s Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead and develop a team of Temporary Accommodation Officers (TAOs), ensuring they deliver high-quality, customer-focused housing support that helps residents sustain tenancies and move into permanent accommodation.
You will assist the Temporary Accommodation Manager with the day-to-day running of Highwood House, dispersed properties, and other temporary accommodation. Responsibilities include supervising staff performance, allocating caseloads, monitoring rental income procedures, and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing, welfare rights, budgeting, and tenancy sustainment.
This is a rewarding opportunity for someone with strong leadership, organisational skills, and a commitment to improving outcomes for vulnerable households. If you are passionate about making a difference and thrive in a fast-paced environment, we would love to hear from you.
About You
The ideal candidate will have:
- Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
- Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits.
- An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.
- Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
- Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.
- Demonstrated ability to manage and deliver under pressure.
PLEASE NOTE: the successful candidate will be required to undertake a Basic DBS as post of their employment.
Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.
Closing Date: 11th December 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
