Experience of working with vulnerable members of the public in a housing, health or social care field within a diverse inner-city environment in addition to a clear understanding of the complexity of needs presented by homeless applicants (singles and families).Experience of dealing with the public providing practical housing advice and tangible housing solutions in a statutory or voluntary sector agency.Experience of working in an empathetic and trauma informed way.
Knowledge of the relevant legislation relating to homelessness and housing need, with particular reference to the Housing Act, Homelessness Code of Guidance, Homeless Reduction Act, Protection from Eviction Act, Domestic Abuse Act, Public Sector Quality Duty including the skills and ability to apply the aforementioned legislation within the context of homelessness.
Advanced written communication skills required to draft responses, reports / briefings for a wide range of audiences including members and senior officers, stakeholders and customers.
Advanced empathy and verbal communication skills required to provide a sensitive service to vulnerable customers in a pressurised setting.
Ability to meet set performance and service standards.
Ability to develop, maintain and work in co-ordinated partnerships with internal departments across the council, health partners and the voluntary sector as a key representative of the council aiming at all times, to enhance the council’s reputation with its residents.
A keen awareness, understanding and commitment to the protection and safeguarding of children and young people. and or vulnerable adults.
Knowledge and ability to comply with General Data Protection Regulation (GDPR).
Homelessness Officer Homelessness Officer Homelessness Officer Homelessness Officer Homelessness Officer