Position: Head of Service DevelopmentType: Full-time (35 hours a week), permanentLocation: Office-based in London, N4 with flexibility to work remotely Salary: £65,118 per annum plus excellent benefits Salary Band and Job Family: Band 4About the employerThis charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives them a clear and determined focus. Their work is based on the hopes and aspirations of their MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. Their people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this jobThis year, this charity has embarked on introducing a bold, exciting new operating model and structure to improve their services and support to help everyone affected by MS. They are making it easier for people who use the charity's services to find and connect to the support they need. And they're looking at ways to make their support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey. The organisation is creating services that are flexible so that, when someone's circumstance changes, they will change too. As demand for the charity's services grows, they will always be ready to support everyone who needs their help. This new structure and the new ways of working will bring all of these services together under one delivery model launching next year. They are creating a new virtual support hub to bring together everything the community needs to manage their MS or support and care for someone living with MS.The Services Development team are responsible for: UK-wide service development and experience design, community development Our Head of Service Development will be: leading the development and continuous improvement of their UK-wide and community-based services, ensuring they are inclusive, accessible, and aligned with organisational strategy. And also working alongside their Digital Services Product Manager on all of their digital services. overseeing the full-service development lifecycle, using evidence to drive continuous improvement and ensuring that lived experience is embedded into design. ensuring that their new or improved services are operationally viable. Supporting their Fundraising to ensure that new services are funded. Developing and managing their service development roadmap. With the Director of Service Development, acting as an organisational lead for coproduction / lived experience. Driving best practice and upskilling in coproduction and lived experience involvement and participation across the organisation. They’re looking for: significant experience of leading coproduction and service experience design, and ability to support others to deliver these activities. ability to lead organisational discussions and be an authoritative champion based on subject expertise (for coproduction, service development and innovation). experience of effectively implementing change and improvement across an organisation, and ability to drive continuous improvement across a department. experience of leading service development and managing the service lifecycle (including horizon scanning, research, coproduction, piloting and using monitoring and evaluation data to make improvements), ideally in a health or third sector setting. substantial experience of people management, in a team of similar size or complexity. Demonstrable ability to lead, manage and support others to deliver high-quality results. Proven experience in policy implementation, compliance and risk governance (and with an understanding of Safeguarding and demonstratable experience implementing Safeguarding policies). Closing date for applications: 9:00 on Friday 7 November 2025How to apply:Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.Equal OpportunitiesThis employer particularly lcome applications from people with disabilities and or from ethnic minority backgrounds.They would be grateful if you completed the supplied equality and diversity monitoring form and submit it with your application. Disability Confident EmployerOur client is a Disability Confident Employer and they’re committed to promoting equality and diversity.You can ask for reasonable adjustments as part of both this organisation's recruitment and new starter on-boarding processes.If you need any help or adjustments to apply for this role, you will be able to contact the employer. You will also be able to ask for the application materials to be sent to you in a different format.More about the charity's employee benefits:The organisation has a wide range of employee benefits including (but not limited to):Encouraging work life balance38 days paid annual leave (including bank holidays), pro-rata for part-timeMore annual leave entitlement, based on length of employmentSmart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)Flexible working optionsCaring for you and your familyGenerous sick pay entitlement More sick pay entitlement, based on length of employmentOpportunity to buy and sell annual leave in each calendar yearFree access to a GP virtually 24 hours a day/7 days a ek allowing you unlimited advice, reassurance and where appropriate diagnosisEnhanced leave for new parentsFree access to a confidential 24 hours a day/7 days a ek helpline service for both you and your family with a specialist range of support and informationSpecial leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)10 days paid disability leave a year, pro-rata for part-time10 days paid carers’ leave a year, pro-rata for part-timeCycle to work schemeDeath in service schemeNew family-friendly benefits, including paid leave:in the event of miscarriage or still birthto support fertility treatmentsfor antenatal appointments for both parentsThinking about your financesEnhanced salary sacrifice pension schemeDiscounted season ticket loan and interest-free emergency loansGive as you earn to support other charities of your choice before taxNew employee portal including lifestyle savings vouchers and personal llbeingEnriching your life at workPersonalised development plans with a wide range of training courses and opportunities to source additional training options with your line managerYearly internal apprenticeship opportunitiesNew, modern offices that embrace working together both in-person and remotelyVarious opportunities to influence how this charity internally operates (including surveys, and focus and committee groups)Active and supportive internal employee networking groups for collaboration and peer support2 days paid leave a year for volunteering for this charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)2 days paid leave a year for volunteering with other charities during normal working hoursSafeguardingThis employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.This organisation recognises their particular responsibility to make sure vulnerable adults and children are protected.They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.Your right to work in the UKYou must have the right to work in the UK to work in paid employment with this employer. You will need to share documents showing you’re eligible to work in the UK if they offer you employment.You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. This employer doesn't currently don’t have a Sponsor Licence agreement with the Home Office and they are not able to support you with your visa applications.No agencies please.
